Customer Service Representative | French

As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:  Serve as the primary point of contact for  B2B  partners across Europe, managing all enquiries via phone and email, including order processing, complaint resolution, and special projects.
Build and maintain strong, long-term relationships with both internal and external stakeholders, working closely with sales teams and business partners to ensure a high level of service.
Manage the end-to-end order process using  SAP and Excel,  monitoring order status, product availability, and delivery timelines to ensure accurate and timely fulfilment.
Provide partners and  B2B  customers with detailed product information, proactively addressing enquiries and identifying appropriate solutions to meet their needs.
Monitor existing processes, identify opportunities for improvement, and implement innovative solutions to increase efficiency and enhance the customer experience.
Work effectively with vendor portals and internal systems to manage partner requirements and ensure accurate and timely processing of information.
Collaborate with internal departments, including Accounts Receivable and Marketing, to resolve issues, support business needs, and ensure smooth cross-functional communication.
Handle customer complaints and complex enquiries professionally, taking ownership of issues through to resolution while maintaining strong commercial relationships.
Provide day-to-day support to  B2B  clients and partners across Europe, ensuring a consistently high level of service for both internal and external customers.
Apply strong commercial and customer-focused skills within a  B2B  environment, contributing to partner satisfaction, business retention, and overall commercial objectives.
Requirements   Higher professional education or equivalent experience
Good command of English and French

Experience with in a similar B2B Commercial position
Experience working with SAP system is required
Benefits   Market relevant compensation package
Full time – 40 hours / week (preferable)
4 Days WFO & Fridays WFH
Travel costs reimbursement up to 250 Euros / month
A salary between €3.000 - €3.600 (Depending on experience)
Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our  privacy commitment  and  terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

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