Service Advisor

Company Profile

Our client is an international player in commercial vehicles. From their modern workshop in the Rotterdam region, quality, customer satisfaction, and sustainability are central. You will work in a dynamic and collegial environment where innovation and service go hand in hand.

As a Service Advisor, you are the main point of contact for customers and coordinate all activities related to the maintenance and repair of trucks. Together with your colleagues, you proactively plan and coordinate appointments for repairs and maintenance, receive customer orders, and prepare and communicate maintenance schedules to customers. Additionally, you prepare quotations based on customer requests and ensure that all work is carried out efficiently and to the customer’s satisfaction.

You are responsible for the daily coordination of repair and maintenance work among technicians and actively monitor progress and quality. In this role, you play a crucial part between the customer, workshop, and technicians. This position offers a clear growth opportunity towards Service Manager!

• Planning and coordinating appointments for truck maintenance and repair;
• Receiving and assessing customer orders;
• Preparing and communicating maintenance schedules to customers;
• Preparing quotations based on customer requests;
• Daily coordination of technicians and monitoring the progress of work;
• Ensuring quality and customer satisfaction with every assignment.

• Minimum MBO (secondary vocational education) working and thinking level;
• Customer-oriented, strong communication skills, and a service-minded attitude;
• Ability to work independently, with a sense of teamwork;
• Affinity with technology, transport, or automotive is a plus.

• Good salary, appropriate to your responsibilities;
• Fixed 13th month and profit-sharing scheme;
• 24 vacation days and 13 ADV days (or option for payout);
• Room for personal development with internal training and growth opportunities.