Account Specialist II

Location:

Rotterdam, NL, 3013 AA

Department:
Customer Service I & D Europe

Division:
Intermediates & Derivatives and Enterpri

Lyondell Basell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary Mo Re Tec  recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare.

LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.

As an Account Specialist you will be responsible for providing top tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfillment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing. Function requests to be able and willing to back-up all businesses within the group and be a natural go to person in case of operational issues.

Responsibilities & Accountabilities:

• Delivering highest quality service to your customers, handling customer requests in a timely and professional manner, building up long term value for the company while increasing customer satisfaction
• Acting as primary interface with Planning, Sales, Business and Supply Chain in order to serve the customer in the most efficient and effective way in order to maximize value for Lyondell Basell (feedback from business partners, KPIs, complaints) and ensuring effective interfaces with all partner functions
• Has the ability and willingness to back-up all businesses within the group and is seen as the natural go to person in case of operational issues
• Participates in Supply Chain and interdepartmental projects
• As Specialist, you bring in ideas to implementing / improve processes within Customer Service. You are supporting team and addressing properly issues
• Developing strong relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network so that targets are effectively and efficiently are met
• You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures
• Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team in order to ensure correct deliveries, invoicing and communication.

• Bachelor’s degree and/or formal qualifications in Customer Service;
• Knowledge of MS Office, Excel and SAP is mandatory;
• Minimum of 3 to 4 years in Customer Service and/or Supply Chain;
• Experience in Export is preferred;
• Excellent level of English is required;
• You are eligible to work in The Netherlands without visa-sponsorship needed and you reside in The Netherlands.

To be successful in this role you must recognize yourself in the following profile:

You have strong communication skills and a genuine interest in servicing customers. You’re able to think analytical and the ability to resolve customer issues to the satisfaction of both parties yet in a cost effective manner. Furthermore you thrive best working in a team.

Candidates will be assessed on the following LYB competencies:

• Build Partnerships
• Deliver Results
• Grow Capabilities
• Promote…