Account Specialist

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Location:

Rotterdam, NL, 3013 AA

Department:
Distribution & Administration

Division:
Intermediates & Derivatives and Enterpri

Lyondell Basell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary Mo Re Tec  recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare.

LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.

As Account specialist I, you will be responsible for providing top-tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfillment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing.
You will act as Customer Service to resolve customer or business-related challenges and operate with a diligent degree of knowledge handling customers, products, manufacturing, and transportation procedures.
Your function requests, as well, to be able and willing to back-up all businesses within the group and become a natural go-to person in case of operational issues.

Responsibilities & Accountabilities:

• Delivering the highest quality service to your customers, handling customer requests in a timely and professional manner, building up long-term value for the company while increasing customer satisfaction.
• Constantly improving the knowledge of the working procedures and instructions, the quality documentation, and the quality governance; being able to identify and solve gaps in the knowledge.
• Acting as primary interface with Planning, Sales, Business and Supply Chain to serve the customer in the most efficient and effective way to maximize value for Lyondell Basell (feedback from business partners, KPIs (Key performance Indicators), complaints) and ensuring effective interfaces with all partner functions.
• Has the ability and willingness to back-up all businesses within the group and strive to become the natural go to person in case of operational issues
• Developing effective relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network so that targets are effectively and efficiently met.
• You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures
• Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team to ensure correct deliveries, invoicing, and communication

• College (BSc. or MS.) degree preferred or equivalent experience
• IT (Information Technology) capabilities (SAP, MS Office)
• Minimum of 2 years in Customer Service and/or Supply Chain
  • Experience with import in considered a plus
• Fluent in written and verbal English and preferred one other European language

To be successful in this role you must recognize yourself in the following profile:

You have strong communication skills and a genuine interest in servicing customers. You’re able to think analytical and the ability to resolve customer issues to the satisfaction of both parties yet…