Travel Advisor Dutch speaker

Are you a problem-solver who thrives in fast-paced, customer-focused environments? Do you speak Dutch fluently and want to join a dynamic team that supports travelers from around the world? We are seeking a Bilingual Travel Advisor / Customer Service Advisor to join our Athens office, providing world-class support and solutions to our customers.

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.

• Maintain meticulous records of consumer feedback and questions in the customer services database.

• Handle client complaints efficiently, following the company's escalation policy.

• Resolve support calls and emails within agreed Service Level Agreements (SLAs).

• Troubleshoot issues using system knowledge, support documentation, and analytical questioning.

• Provide proactive recommendations to solve common problems and improve customer experience.

• Native or fluent in Dutch.

• Proficient in English (C1 level).

• Skilled problem-solvers with strong troubleshooting abilities.

• Hold a High School Diploma or higher.

• Able to work independently and collaboratively in a fast-paced environment.

• Salary: €1,500 gross per month x 14 salaries.

• Performance Bonus:
  Recognizing your dedication and results.

• Relocation Support:

  • 3 weeks' accommodation in a premium hotel near the office.

  • €300 relocation allowance for candidates moving from abroad (first payment included).

• Contract:

  • Permanent for on-site employees.

  • Possibility of remote work anywhere in Greece (6-month renewable contracts).

• Insurance:
  Private Health & Life Insurance.

• Leave: 25 days of annual leave.

• Sundays and public holidays extra 75% per hour, night shift extra 25% per hour

• Working Hours:
  
  40 hours/week (8 hours/day).

• Schedule:
  
  Mon–Sun, 08:00–00:00 (rotational).

• Be part of a supportive, international team that values innovation and customer satisfaction.

• Relocate easily with full support for your initial transition to Athens.

• Develop your career in the travel and customer service industry, gaining exposure to global clients and cutting-edge systems.