Technical specialist II

We are currently looking for a

Technical Specialist – Nalco Water

in Rotterdam - Netherlands

We currently have an open vacancy for an Technical Specialist based in the Rotterdam area, to provide on-site field service and assist customers with problem solving support regarding the company’s products, applications and solutions, and this for the Nalco Water division – (dedicated to mainly Refinery & Petrochemical Industry) in the Netherlands. The role itself would see it progress into a Sales Engineer position in the future.

• Engaged and demonstrating the district safety culture in all aspects of your day to day work in line with defined metrics, systems of work and tools to protect yourself, co-workers, customers, and the Nalco Water brand
• Demonstrates safe driving techniques and maintains company car and equipment in a neat and professional manner.
• Support to district sales personnel in the handling of company program service calls on existing products and services and assist in the correction problems as appropriate.
• Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
• Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
• Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
• Qualify, coordinate, and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
• Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
• Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
• Seek to keep abreast of the latest industry advances through continuous (internal) education.
• Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance, and reliability. Inter-act with appropriate company resources and work as a team.

• Bachelor degree in Chemical Engineering (preferred) or related other technical field or related relevant industrial experience.
• Good Computer Skills (Office, CRM, cloud based platforms)
• A personable and communicative approach
• Strong work ethic and commitment
• Ability to work flexible hours to ensure service delivery
• Ability to work both independently and in a team
• English Language skills required
• Commercial attitude
• Valid driving license B

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.