Dutch-Speaking Business Systems & Digital Transformation Specialist

Greater Rotterdam, Netherlands

We are looking for a highly motivated Business Systems & Digital Transformation Specialist to lead the modernization of our internal business systems and support the company's digital transformation initiatives.

This is a unique opportunity to join a growing international organization and take ownership of several key business system projects, including the implementation of a new CRM platform (Salesforce) and modernization of HR and business applications.

You will work closely with business users, management, software vendors, and external IT partners to understand existing processes, improve system utilization, and drive future enhancements.

Rather than being a pure infrastructure role, this position sits at the intersection of business operations, systems improvement, vendor management, and digital transformation.

• Understand and support existing business applications and workflows

• Take ownership of legacy systems currently maintained by an external vendor

• Identify opportunities to digitize manual and paper-based processes

• Improve operational efficiency through technology

• Act as the bridge between business users and technical partners

• Support the implementation and rollout of Salesforce CRM

• Support HR systems projects and future HR platform improvements

• Gather business requirements from internal stakeholders

• Translate business needs into technical requirements

• Support UAT, testing, training, and user adoption

• Act as the primary contact for external software vendors and IT partners

• Coordinate system enhancements and implementation projects

• Manage vendor relationships and service delivery

• Challenge and improve existing solutions where necessary

• Work with department heads to identify improvement opportunities

• Support business applications and system users

• Coordinate technical support with external providers

• Manage user accounts, permissions, and system access

• Support system administration activities as required

• Experience in Business Systems, Application Management, IT Coordination, or Digital Transformation roles

• Experience supporting or implementing business applications

• Strong stakeholder management skills

• Experience working with external vendors and software providers

• Fluency in Dutch

• Ability to work independently and drive initiatives forward

• Strong analytical and problem-solving capabilities

• Salesforce implementation or administration

• CRM implementation projects

• HR systems (Personio or similar)

• ERP systems

• Business process improvement / digitalization projects

• Internal systems ownership within SMEs or mid-sized companies

• Vendor management experience

We are looking for someone who:

• Enjoys improving business operations through technology

• Can understand legacy systems and lead modernization efforts

• Is comfortable coordinating between business users and technical teams

• Can influence stakeholders and drive change

• Has a hands-on, practical approach to solving problems

• Is proactive and willing to take ownership

For the senior position, Dutch language skills are highly preferred due to knowledge transfer requirements from the existing system owner.

For more junior hires, strong English skills are essential.

• Direct influence on the company's digital transformation strategy

• Ownership of Salesforce and business system initiatives

• Opportunity to shape future IT and business processes

• Company car

• Performance-related bonus

• 8% holiday allowance

• Strong long-term career growth opportunities

• Collaborative and entrepreneurial culture

We regret to inform that only shortlisted candidates will received responses.