Business Systems & Digital Transformation Specialist

About

The Role  We are looking for a highly motivated Business Systems & Digital Transformation Specialist to lead the modernization of our internal business systems and support the company's digital transformation initiatives.
Location  Greater Rotterdam, Netherlands
On-site (5 days per week initially)
Business Systems & Process Improvement   Understand and support existing business applications and workflows
Take ownership of legacy systems currently maintained by an external vendor
Identify opportunities to digitize manual and paper-based processes
Improve operational efficiency through technology
Act as the bridge between business users and technical partners
CRM & HR Systems Implementation   Support the implementation and rollout of Salesforce CRM
Support HR systems projects and future HR platform improvements
Gather business requirements from internal stakeholders
Translate business needs into technical requirements
Support UAT, testing, training, and user adoption
Vendor & Stakeholder Management   Act as the primary contact for external software vendors and IT partners
Coordinate system enhancements and implementation projects
Manage vendor relationships and service delivery
Challenge and improve existing solutions where necessary
Work with department heads to identify improvement opportunities
Internal IT & Systems Support   Support business applications and system users
Coordinate technical support with external providers
Manage user accounts, permissions, and system access
Support system administration activities as required
Requirements  Required Skills & Experience   Experience in Business Systems, Application Management, IT Coordination, or Digital Transformation roles
Experience supporting or implementing business applications
Strong stakeholder management skills
Experience working with external vendors and software providers
Excellent communication skills in English
Ability to work independently and drive initiatives forward
Strong analytical and problem-solving capabilities

Preferred Experience   Salesforce implementation or administration
CRM implementation projects
HR systems (Personio or similar)
ERP systems
Business process improvement / digitalization projects
Internal systems ownership within SMEs or mid-sized companies
Vendor management experience
Ideal Candidate   Enjoys improving business operations through technology
Can understand legacy systems and lead modernization efforts
Is comfortable coordinating between business users and technical teams
Can influence stakeholders and drive change
Has a hands-on, practical approach to solving problems
Is proactive and willing to take ownership
For the senior position, Dutch language skills are highly preferred due to knowledge transfer requirements from the existing system owner.
For More Junior Hires, Strong English Skills Are Essential.  

What We Offer   Direct influence on the company's digital transformation strategy
Ownership of Salesforce and business system initiatives
Opportunity to shape future IT and business processes
Company car
Performance-related bonus
8% holiday allowance
Strong long-term career growth opportunities
Collaborative and entrepreneurial culture