Service Desk Engineer; Senior

Position: Service Desk Engineer (Senior)
Your tasks  No day will be the same for you as a Service Desk Engineer. From the moment you log in until the moment you are done for the day, there is always a new challenge ahead.
Each day starts with a handover with the US colleagues to ensure you are aware of the latest tasks at hand, after which you manage the servers of our customers and resolve their issues. A knack for effective multitasking is necessary – while you are busy keeping our customers happy, colleagues from different departments will also ask for your advice or help.

After lunchtime, a large game publisher submits a request. You can fulfill it either by yourself or with your team to ensure the customer is happy with the result. Sometimes, an incident happens, so you must quickly switch tasks to limit the impact on our customers to a minimum. With the incident solved, you communicate it to our customers with a write-up before returning to your regular duties.

Before you sign off, you hand over any tasks or incidents to colleagues in the US at the end of your day.

Your Responsibilities
Acting as the first point of contact for
Executing work assignments from home, the  office, or the Rotterdam data center and other locations around the world
Being actively involved in the delivery of small and large games and enterprise projects
Maintaining and deploying servers (software)
Answering questions and resolving issues for game, bare metal, and colocation services through our support channels
Announcing worldwide maintenance schedules
Taking care of the ticket system, so our customers never have to wait
Obtaining relevant certification (paid for by )

Your profile  At , who you are is just as important as what you can do. You’ll be a hands-on self-starter with an entrepreneurial spirit. You can be your own master and relish the opportunity to structure your own days and interconnect with a multitude of people both in and outside the company. You can balance customer focus with business needs and have both strong analytical and communication skills.

Most importantly, you’re a team player who can stand your ground in a fast-paced but fun working environment.

Your Skills
2-5 years of relevant work experience
Intermediate knowledge of operating systems, such as Linux (Ubuntu/CentOS) and Windows Server
Basic knowledge of network technologies to troubleshoot and resolve incidents
Basic experience with server hardware
Analytical skills to resolve incidents quickly and accurately or to suggest and implement improvements
Proven communication skills with a team-oriented, proactive attitude
Well-versed in Dutch and English

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