Customer Operations Specialist

Our client is a large, international consumer goods organisation with well-known brands and a strong supply chain footprint across Europe. They work in a fast-paced environment where collaboration, service excellence, and continuous improvement are key to delivering the right products to customers on time.

For our client, we are looking for a Customer Operations Specialist who will support the day-to-day processing and follow-up of customer orders within the Benelux market. The role combines hands-on operational order management with analytical follow-up to improve service levels and resolve issues quickly. The specialist will act as a central coordination point between customers and internal teams such as logistics and planning.

• Manage customer orders from receipt through delivery, ensuring accuracy and timely processing.
• Monitor deliveries and proactively follow up on exceptions such as delays, shortages, or order issues.
• Coordinate with internal stakeholders (e.g., logistics, supply planning, and other operational teams) to resolve problems end-to-end.
• Act as a key point of contact for customers on operational topics related to orders, service, and logistics.
• Analyse operational data and order performance to identify trends and improvement opportunities.
• Support continuous improvement initiatives and assist with small operational projects where needed.
• Maintain clear documentation and ensure issues are tracked through to resolution.

• Minimum 2 years of relevant professional experience in customer operations, customer service, or order management (internships do not count).
• Fluent Dutch and fluent English are mandatory.
• Strong coordination and communication skills, with the ability to manage multiple stakeholders.
• Proven problem-solving skills and a structured, data-driven way of working.
• Comfortable working with operational KPIs and basic analysis.
• Experience in FMCG, retail/key accounts, or ERP systems (e.g., SAP) is considered a plus.
• Temporary Full-Time Contract (6 Months) and French Plus to have

The role is full-time and follows a hybrid working model with fixed office days.

The hiring process is expected to move quickly due to business urgency.