Digital Account Manager

Digital Account Manager

Manchester, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is within Experience & Engineering in Manchester. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients. We’re looking for a Digital Consultant to join our Experience & Engineering team. You’ll work across large-scale digital projects – mainly websites and digital platforms – for well-known clients like Health Service Executive (Ireland), Nikon, Diageo, Jotun and Audley Travel.

It’s a hands‑on role, combining commercial priorities with strategic thinking. You’ll build strong relationships, help define digital strategies and make sure we’re delivering work that’s valuable – for both our clients and their users.

• Leading client relationships and becoming a trusted point of contact
• Working with internal teams to shape strategies and roadmaps
• Identifying new opportunities – whether that’s improving platforms, using new tech, or exploring different ways of working
• Keeping communication clear, honest, and regular – both with clients and internal teams
• Making sure we’re delivering work that’s effective, well‑executed, and aligned to the bigger picture

• Proven experience in a similar role (ideally agency side)
• Strong understanding of digital platforms – especially websites and CMS-driven solutions
• Comfortable working with senior stakeholders and cross‑functional teams
• Able to balance day‑to‑day delivery with longer‑term strategy
• Curious about how things work – and how they could work better
• Confident asking questions, challenging assumptions, and suggesting new ideas
• Practical, organised, and good at staying calm when things get busy
• A clear communicator who keeps people informed and aligned

• A flexible, hybrid working policy (2 days from the office, depending on location)
• An excellent salary based on experience and equal pay policies
• Pension, free private healthcare, mental health support, and company sick pay scheme
• 26 days paid holiday (plus UK Bank Holidays)
• Help getting you to work with a season ticket loan and cycle to work scheme
• Enhanced family friendly policies to support new parents
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations
• Inspirational Talks, bringing the outside in with regular guest speakers and events
• Learning and Development, supporting your growth with continuous opportunities to learn and advance
• Buddy Programme:
  You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• A reputation for doing good. DEPT® has been a certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
• Awesome clients. Whether big or small, local or global – at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications
• Global annual DEPT® Cares Month in which employees come together and donate their…