Customer success manager

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Join our passionate, ambitious team in a fast-growing, high-tech scale-up that's making a global impact on tens of thousands of users with our low-code platform.

• 35% Customer onboarding and strategic account management
• 25% Customer health, adoption, and value creation
• 20% Renewals, churn prevention, and expansion
• 10% Reporting and CRM discipline
• 10% Customer insights and market feedback

Our mission is to be a global leader in software tools that unlock engineers’ full potential. Our platform enables engineers to focus on complex challenges while automating routine tasks. Customers, including enterprise leaders like K , Arcadis, and WSP, use VIKTOR to develop applications for advanced engineering solutions, from crane foundation designs to workability analysis.

Drive customer success by empowering users to maximize VIKTOR's platform, fostering adoption, long-term partnerships, and business growth through onboarding, account management, renewals, advocacy, and optimizing customer lifecycle processes.

As a Customer success manager, you’ll work closely with digital leaders, managers, users, and developers within these organizations, ensuring alignment with their strategic objectives and supporting their long‑term goals. You’ll be involved in every step of their digitization journey, offering impactful recommendations that drive innovation across the engineering industry.

The main KPIs for a Customer success manager focus on driving portfolio growth, enhancing customer health metrics, fostering brand advocacy through case studies and referrals, and ensuring efficient account management. In this role, you’ll maintain strong internal collaboration with our team of Customer Success Specialists—engineers with deep technical expertise in the product—who handle the technical and functional aspects, allowing you to focus on relationship management and the commercial strategy.

Together with sales, consultancy and marketing, you’ll form a multidisciplinary team focused on maximizing impact for each enterprise account.

• At least 5 years of relevant experience in customer success, strategic account management, key account management, business consulting, or management consulting.

• Experience in construction, engineering, infrastructure, energy, manufacturing, or another technical industry is highly valued.

• Strong interest in digital transformation, software, AI, and engineering workflows.

• The ability to connect with people at all levels, from engineers and digital leads to executives.

• A data-driven and process-oriented mindset.

• Strong commercial awareness and the ability to identify expansion opportunities.

• An ambitious, international scale-up environment where you can make a real impact.

• A key role in helping global engineering companies transform how they work.

• A passionate and driven team that combines engineering, software, AI, and customer success.

• Plenty of room for personal development and growth as the company scales.

• A flat organizational structure where ownership, initiative, and responsibility are encouraged.

• Good employment conditions, including 28 vacation days.

• Legendary team activities, gym access, lunch, flexibility, and a beautiful office with one of the best views of Rotterdam.

"Every day, I engage with customers to nurture and expand relationships. It's exciting to discuss their digital transformation visions and how low-code applications can bring these to life. We’re pushing the engineering industry forward, helping engineers avoid repetitive tasks and focus on what matters most!"