Veterinary Client Services Coordinator; receptionist

We are looking for a bright, friendly, organized, and highly dependable Veterinary Client Services Coordinator to help keep our hospital running smoothly.

This is more than a traditional receptionist position. Our front office team plays an important role in patient care, client communication, scheduling, administrative accuracy, and daily hospital operations.

Veterinary experience is a plus, but not required. We are willing to train the right person who demonstrates strong intelligence, initiative, attention to detail, and the ability to learn quickly.

Client & Patient Services

• Greet clients and patients warmly and professionally.
• Check patients in and out accurately and efficiently.
• Verify client and patient information, appointments, and required paperwork.
• Answer incoming calls, transfer calls appropriately, and take accurate messages.
• Assist clients with scheduling, general questions, and appointment preparation.
• Process payments, invoices, and checkout documentation accurately.
• Communicate effectively with veterinary technicians, doctors, and hospital management.

Administrative & Operational Support

• Prepare, process, scan, and organize medical and administrative paperwork.
• Maintain accurate patient records and enter information into hospital software.
• Assist with appointment coordination and daily workflow.
• Monitor and replenish front office supplies and inventory.
• Receive deliveries, stock supplies, and help maintain organized storage areas.
• Assist with inventory counts, supply tracking, and ordering processes.
• Complete assigned daily opening, closing, and operational checklists.

Hospital Cleanliness & Team Support

• Maintain a clean, organized, and welcoming reception area.
• Clean and disinfect counters, workstations, and shared areas.
• Restock supplies and maintain client-facing spaces.
• Assist with general hospital cleaning and organizational tasks as needed.
• Support team members across departments to keep operations running efficiently.
• Take initiative when work needs to be completed rather than waiting to be asked.

The right person must be:

• Quick to learn: Able to absorb new information, understand medical terminology, and become proficient with hospital systems and procedures.
• Accurate: Detail-oriented and careful with patient information, documentation, scheduling, and financial transactions.
• Efficient: Able to work quickly without sacrificing quality or accuracy.
• Friendly and professional: Welcoming, helpful, and confident when communicating with clients and coworkers.
• Dependable and punctual: Consistently arrives on time, meets deadlines, and follows through on responsibilities.
• Organized: Capable of managing multiple priorities in a busy medical environment.
• Resourceful: Uses good judgment, solves problems, and knows when to ask questions.
• Team-oriented: Willing to help wherever needed, including cleaning, stocking, and other daily hospital responsibilities.
• Knowledgeable: Motivated to learn about veterinary services, hospital processes, and patient care so they can confidently assist clients.

Required

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer proficiency and ability to learn new software quickly.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional appearance, positive attitude, and dependable attendance.
• Ability to perform basic math and accurately process transactions.
• Willingness to perform both administrative and hands‑on operational tasks.

Preferred, But Not Required

• Experience in veterinary medicine, human healthcare, or a medical office.
• Reception, customer service, scheduling, or administrative experience.
• Experience with electronic…