Inside Sales Manager

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About Alta Pest Control – One of the fastest‑growing home‑service companies in the country, focusing on customer experience, operational excellence, and a “Become More” culture. The Inside Sales department is a critical revenue engine, converting inbound and outbound demand into scheduled services and new customers.

• Lead, coach, and develop a team of Inside Sales Representatives
• Conduct weekly one‑on‑ones, performance coaching sessions, and call reviews
• Identify A‑players, B‑players, and C‑players and develop clear performance plans for each
• Maintain a professional team culture aligned with Alta’s standards and values
• Hold the team accountable to daily/weekly activity and revenue expectations

• Own daily sales operations, ensuring reps follow Alta’s value‑based sales process
• Manage inbound and outbound lead workflows, talk tracks, objection handling, and close‑rate improvement
• Set clear goals for revenue, talk time, appointment rate, follow‑up cadence, and documentation quality
• Monitor performance dashboards and make real‑time adjustments to meet targets
• Ensure reps execute follow‑up cadences within required SLA timelines

• Track and report daily, weekly, and monthly KPIs including:
  Close Rate, Revenue per ISR, Total Sales Volume, Conversion Rate (Inbound & Outbound), Talk Time, Cost per Booking, Lead Follow‑Up Completion, CRM Documentation Accuracy
• Provide performance updates and insights to the VP of Marketing & Inside Sales
• Use data to identify trends, skill gaps, and opportunities for improvement

• Maintain full visibility and management of the team’s pipeline, scheduling accuracy, and service coordination
• Ensure SOPs, scripts, and workflows are followed consistently
• Partner with Marketing, Dispatch, and Customer Service for workflow alignment
• Collaborate closely with the VP to optimize staffing, scheduling, and productivity
• Ensure proper use of Alta’s tech stack (Hub Spot, Zoom, call tracking, internal workflows)

• Assist with hiring, interviewing, and selecting high‑quality Inside Sales talent
• Oversee onboarding, initial training, and skill development programs
• Implement weekly Monday training curriculum (skills, value pitching, objection handling, product knowledge)
• Evaluate rep performance and make decisions on promotions, corrective action, or terminations when necessary

• 3–5+ years of inside sales leadership experience (home services, pest control, call center, or similar preferred)
• Proven success managing a KPI‑driven team with measurable results
• Strong coaching, communication, and leadership skills
• Ability to make tough decisions when needed (performance management, staffing)
• Comfortable working in a high‑volume, high‑velocity sales environment
• Skilled in CRM systems, sales performance dashboards, and communication technology
• High level of professionalism, emotional intelligence, and accountability

• Leadership – Can inspire, coach, and develop a team
• Data‑Driven Decision Making – Uses metrics to guide performance
• Process Discipline – Ensures consistent execution of scripts, SOPs, and workflows
• Communication Skills – Clear, professional, and motivating
• Coaching Ability – Helps reps improve skill, technique, and results
• Operational Excellence – Understands how to drive productivity and efficiency

At Alta, we’re more than just a pest control company – we’re a team on a mission: to provide a better experience by becoming better people. That means we invest in our team, support personal and professional growth, and challenge ourselves to improve every day. When you join us, you’re not just starting a job – you’re joining a culture built on integrity, teamwork, and continuous improvement.

We show up for each other, take pride in what we do, and have fun along the way. We offer a high‑growth organization with strong career advancement opportunities and a modern technology stack.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Sales and Business Development

Industries:
Consumer Services