Csr​/Customer Service Representative

This Customer Service Representative position will focus on providing customer service and project management for various types of client orders.

If you can communicate well with customers in a pleasing manner and with enthusiasm, thrive in a fast-paced environment where each day brings new challenges, Alpha Graphics of Round Rock could be the fit for you. The CSR is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet referred customers; therefore, he or she should have a professional appearance and genuine concern for customers.

While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment erience with design and/or production at a print or sign shop is preferred.

• Strong communication skills are a must, including:
  • Often speaking with clients directly on the phone and in-person
  • Draft clear & concise messages for email, social, & text messaging
• Ability to accurately utilize basic business math equations
• Pay close attention to details & accurately follow processes and procedures
• Strong computer skills, with aptitude to quickly learn and utilize new software
• Ability to “multi-task” in fast-paced work environment
• Ability to solve problems & present solutions specific to the client/situation
• Familiarity with the design, print, and sign industries and corresponding terminology
• The ideal candidate will have 3+ experience working in a print shop and/or sign shop

• Interact with clients in person, over the phone, via email, messaging, etc.
• Document conversations and take complete messages for team members.
• Understand Alpha Graphics’ products, services, capabilities, & pricing.
• Understand Competitor's products, services, capabilities, & pricing.
• Accurately identify and document client needs.
• Discuss client projects, answer client questions, & know when to engage other team members.
• Provide clients with options, value-added services, quotes, & turnaround times.
• Create estimates, enter orders, complete transactions, & process payments.
• Follow-up on estimates and close sales by asking for the order.
• Notify customers when their order is complete.
• Maintain lobby and bindery area cleanliness, preparedness, & filing system.
• Assist in updating our database by contacting clients for updated information.
• Project manage client orders, working with team members, vendors, and clients to ensure appropriate steps are being followed to meet project delivery dates.

• Be professional in appearance, attitude, and actions.
• You must find enjoyment in working with clients and co-workers.
• Please have a desire to help our clients find successful solutions.
• Be enthusiastic about the company, our offerings, and how your role fits in.
• Be approachable, empathetic, and have the ability to build trust with others.
• Show strength and stamina in challenging or high-pressure situations.
• Have a desire for success – both personally and for the company.
• Be curious about the many facets of the business, strive for continuous learning.

Alpha Graphics is an international brand with nearly 300 locations worldwide that has been servicing businesses for over 50 years. We focus on delivering high quality Marketing, Print, Design, and Signage to help small to mid-sized businesses achieve their goals.

• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts
• Bonus based on performance