Emergency & Critical Care Veterinary Technician - Overnight Team Lead

Overview

Emergency & Critical Care Veterinary Technician - Overnight Team Lead at United Veterinary Care. Central Texas Veterinary Specialty & Emergency Hospital is looking for the right person to Lead our Overnight Nursing Team in Round Rock. If you love working with people and have always wanted to contribute to a Veterinary Health Care Team, apply with us today!

• Help resolve client complaints or concerns. Educate clients regarding policies where required.
• Actively direct/assist/counsel/manage shift leads, technicians, and tech assistants in their performance of a variety of technical and client education duties that facilitate the work of the veterinarians.
• Provide leadership and support to the emergency care staff. Maintain and uphold hospital policy and protocol. Educate staff regarding policies where required. Ensure hospital SOPs and protocols are being followed.
• Communicate well with Team Leads at other locations and departments. Stay in touch to figure out what problems have arisen and how to correct them.
• Actively involved in the training and supervision of the technical department to ensure that the standard of patient care and customer service is consistently practiced by all members of the department.
• Participate in the development and maintenance of emergency department procedures. Maintain any and all protocols set forth by the doctors and management. Ensure that employees are in compliance with regulations.
• Arrange the emergency department work schedule, ensuring that the staffing will be adequate to meet the needs of hospitalized patients and emergency appointments. Have 3 months scheduled out in advance to allow staff members to plan accordingly. Scheduling duties include vacation requests, holidays, sick time, and continuing education (Team Leads are responsible for finding replacement/coverage when needed).
• Oversee the interviewing and hiring of new technicians. Conduct employee performance evaluations and goal setting. Attend monthly team lead meetings. Discuss compensation considerations with management. Conduct new employee evaluations during the introductory period of 30 and 90 days.
• Implement disciplinary actions. Resolve informal employee complaints. Provide a general explanation/counsel of the nature and basis for hospital personnel policies and procedures. Maintain effective employee-management communication. Assist with coaching and terminating employees.
• Schedule and conduct periodic departmental meetings complete with an agenda. Oversee completion of daily checklists. This includes oversight that the department is prepared for office hours.
• Oversee weekly and annual drug log maintenance and manual drug count. Must be knowledgeable regarding related federal and state laws and regulations regarding the dispensing, disposal, ordering, and maintenance of records for all controlled drugs.
• Make sure that all injuries or issues with assigned team members are reported to appropriate HRM, DIC, and/or Emergency Coordinators.
• Oversee the general flow of the hospital.
• Complete Vet Tech training levels 1, 2, 3, and 4 as defined by CTVSEH. Implement and enforce a training protocol with technicians in regard to reviews. Provide restraint of pets for examination and/or treatment. Prepare medications for both outpatient and hospitalized patients. Patient triage, drug calculations and CRIs, venipuncture, critical care patient monitoring, bandaging and splints, and other specialized nursing duties.
  
  Perform clinical laboratory procedures such as radiographs. Prepare patients for anesthetic procedures by placing intravenous catheters and inducing anesthesia. Monitor patients during the procedure and recovery periods. Must be knowledgeable with anesthetic machines and monitoring devices. Admit and discharge patients on doctor’s orders. Answer client questions on follow-up care. Pass on information from the practitioners and explain the dosage/purpose of medications.
  
  Discuss the proper care and procedures that should be followed orm clients when they should have a follow-up examination.
• The Team Lead and Shift Lead oversee the auditing of treatment sheets for completeness and…