Patient Service Specialist - Medical Front Office

Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation, Central TX.

Patient Service Specialist (PSS) – Float position. Must travel to multiple outpatient clinics (Manor, Mueller, Angus, Tech, Hutto, Round Rock).

Full Time. Hours vary Monday to Friday 7am–7pm.

Entry-level position. Salary $18–$25 per hour based on experience; compensation depends on experience and internal equity.

Benefits include:

• Health, Dental, and Vision insurance;
  Life insurance;
  Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

Responsibilities:

• Coordinate patient appointments, working with the Center Manager to minimize cancellations and support treatment adherence.
• Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verify patient insurance, obtaining required authorizations before patient visits and explaining benefits, financial responsibilities, billing, and outpatient policies.
• Collect copay at each visit.
• Scan and maintain medical documents.
• Reconcile and post charges daily and other reporting to ensure clean claim processing.
• Respond to all requests for information from patients, other departments, and physicians.
• Maintain office, order supplies, and manage mail.
• Willingness to adjust schedule to center needs.
• Attend mandatory meetings and in‑service education programs.
• Travel to non‑home location center or other site for coverage when necessary.
• HS Diploma or GED is required.

Preferred Experience:

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration experience

Job : #BSWIR-Outpatient