Patient Service Representative

Urology Austin is the largest private urology practice in Central Texas, with over 50 board-certified providers serving patients across multiple locations in the Austin metro area and beyond. The practice offers specialized, comprehensive care across the full spectrum of urologic health, including men's and women's urologic and pelvic health, sexual health, and cancer diagnosis and treatment. With integrated in-house services such as radiology, pathology, lab work, and pharmacy, Urology Austin provides an efficient, coordinated, and patient-centered experience.

The team is experienced in advanced procedures, including minimally invasive and robotic-assisted surgeries, and maintains a robust clinical research program that gives patients access to innovative therapies and clinical trials. Through Apex Cancer Care, cancer care specialists partner closely with patients and families to deliver personalized, evidence-based treatment with a strong emphasis on compassion and support.

The Patient Service Representative is a full-time, on-site role based in Austin, TX. This role is responsible for greeting and registering patients, verifying demographic and insurance information, and scheduling appointments in a timely and accurate manner. Daily tasks include answering incoming calls, responding to patient inquiries, routing calls to appropriate team members, and maintaining professional phone etiquette at all times. The Patient Service Representative supports the clinical team by preparing patient charts, updating records, and helping ensure an efficient patient flow throughout the office.

Additional responsibilities include collecting co-pays, processing payments, assisting with insurance verification, and providing clear, respectful communication to patients and families.

• Candidates should possess strong front-office skills, including Appointment Scheduling and experience in a Medical Office environment.
• Candidates should possess professional communication skills, including excellent Phone Etiquette and customer service abilities.
• Candidates should possess familiarity with healthcare processes, including Insurance Verification and basic Medical Terminology.
• Candidates should possess proficiency with computer systems, including electronic health records (EHR), scheduling software, and standard office applications.
• High school diploma or equivalent required; prior experience in a medical or healthcare setting is preferred.
• Strong attention to detail, ability to multitask in a fast-paced environment, and commitment to patient-centered service.
• Ability to work collaboratively with clinical and administrative teams and maintain confidentiality in accordance with HIPAA and organizational policies.