Residence Inn Austin Round Rock - Front Desk Agent

Residence Inn Austin Round Rock – Front Desk Agent

Address: 2505 South IH-35, Round Rock, TX 78664

Compensation: $16.00/hour

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Residence Inn Austin Round Rock hotel stands out among extended‑stay Round Rock hotels for excellent service and brand‑new amenities. Each of our pet‑friendly, apartment‑style suites offers 50% more space than an average hotel room and includes a full kitchen, flat‑screen TV, and separate living and sleeping areas. Guests can enjoy our free hot breakfast buffet with healthy options, the 24‑hr Market located in the lobby and ask us about our free grocery shopping service to help stock their in‑suite fridge.

With over 700 sq. ft. of event space and proximity to Dell and Hospira, business travel is easy at our Round Rock hotel. Families will have a great time too in our outdoor pool, playing a game of basketball on Sport Court or grilling out on our BBQ patio. Whether on a long business trip or taking a family getaway, Residence Inn Austin Round Rock hotel is the perfect choice for a home away from home.