Desktop Support Engineer L1
Job in
Round Rock, Williamson County, Texas, 78682, USA
Listed on 2025-11-17
Listing for:
Iron Systems, Inc
Full Time
position Listed on 2025-11-17
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Join to apply for the Desktop Support Engineer L1 role at Iron Systems, Inc
Responsibilities- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware/software troubleshooting and resolution.
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio‑visual, conferencing, and technologies.
- Network & Sharing printer installation.
- Knowledge of Office 365 support.
- Coverage/compliance software installation and troubleshooting.
- Good communication skill.
- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement.
- Support Mac devices.
- Strictly adhere to defined Service Level Agreements (SLA’s).
- Support recurring meetings, events, and after‑hours activities as required.
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
- L1 level network troubleshooting and resolution for LAN Connectivity.
- Hands & feet support to Backend team for Network/Server/application issue.
- Working with vendor support contacts to resolve technical issues.
- Labelling Racks & devices.
- Server mounting/movement.
- Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
- Entry level
- Full-time
- Information Technology
- IT Services and IT Consulting
Austin, TX $54,700.00-$
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