Lead Audio Visual Field Technician Job Round Rock area,Texas USA,IT/Tech

OUR COMPANY:

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.

We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Lead AV Field Technician, you will be leading a team of AV Technicians on Installation Projects. Working as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement.

KEY RESPONSIBILITIES:

Lead the Installation and de-installation of AV/Telepresence products

Configuration of endpoints and infrastructure

Preparation of room audits ensuring technology can work at optimum level

Perform preventative maintenance to ensure equipment and room is ready for use

Identify defective/failed equipment and provide solutions

Complete Post Installation Assessments

Perform on site User Acceptance testing

Install software upgrades

Act as a point of escalation for technical issues and provide solutions for ongoing faults

Communicate with management team throughout the day, as it relates to assignments

Project reporting and updating

Document and report hardware failures; manage Break/Fix and RMA requests as needed

Supervise, instruct and help with rack building processes

Travel to customer sites nationally as required

ESSENTIAL CRITERIA:

Experience leading teams of AV Technicians or Engineers

Experience Terminating, Configuring and Programming at least one of the following types of equipment:
Extron, Cisco, Crestron and/or AMX

Ability to read and understand plans to ensure everything is done correctly and perform any additional configuration as required

Experience working on AV/VC integrations

Agile and exhibit a strong sense of urgency

Responsive, efficient, with excellent customer interaction and a high level of professionalism

Intrigued by difficult tech problems and welcoming challenges

Comfortable working in a fast-paced, demanding environment, under pressure

Engaged in the process of technical development

Willing and able to work and travel globally when required

Responsible and reliable, capable of working alone as well as part of a team

Good organization and time management skills with proven ability to manage multiple priorities

Good written and verbal communication skills

Critical thinking and problem-solving ability

Flexible and adaptable to change and hours of work, to meet customer needs

Motivated team player

DESIRABLE CRITERIA:

Control (Crestron, AMX, Extron)

Audio (BIAMP, QSC, POLYCOM)

Video (Cisco, Polycom)

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.

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Pay Range: $75,000 — $90,000 USD

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