More jobs:
IT Technician
Job in
Round Rock, Williamson County, Texas, 78682, USA
Listed on 2026-10-31
Listing for:
OTK Network
Full Time
position Listed on 2026-10-31
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Monday through Friday from 9am-5pm with a 1-hour paid lunch break Comprehensive benefits package including:
- Paid vacation time, sick time, and holidays
- Company-paid medical, dental, vision, life, and disability insurance
- 401k plan with match
- Wellness plan
- Provide support to employees in person, by phone, and remotely. Troubleshoot hardware, software, and account issues
- Set up, image, deploy, maintain, and repair desktops, laptops, peripherals, and printers
- Maintain and troubleshoot the office and warehouse network infrastructure, including switches, wireless access points, firewalls, and cabling
- Monitor servers and backups to keep company systems running and data protected
- Manage user accounts and access, including onboarding and offboarding, email, and multi-factor authentication, across cloud platforms such as Microsoft 365, Google Workspace, and Microsoft Entra
- Administer Active Directory and the office domain, including user and group management and domain-joined devices
- Automate routine tasks with Power Shell and Bash scripts
- Support warehouse and production systems, including label printers, standard printers, barcode scanners, and PC testing racks
- Support Windows OEM licensing workflows, including OA3 key injection and the Microsoft Digital Operations Center
- Keep systems secure and current through patching, endpoint protection, and license and asset tracking
Create and maintain thorough documentation of systems, networks, issues, fixes, and procedures so support stays consistent - Perform additional related duties, as assigned
- Working knowledge of Windows and common business software
- Hands-on experience installing, diagnosing, and replacing PC hardware components
- Experience supporting printers and peripherals, ideally label printers and barcode scanners
- Networking experience, including TCP/IP, DHCP, DNS, and Wi-Fi, ideally with Ubiquiti equipment
- Experience with Active Directory and managing office domains
- Familiarity with Microsoft 365, Google Workspace, Microsoft Azure, and Microsoft Entra
- Scripting experience in Power Shell and/or Bash
- Understanding of IT security fundamentals, including patching, endpoint protection, and backups
- Understanding of how to read, create, and maintain thorough documentation
- Strong troubleshooting and problem-solving skills
- Clear, patient communication with employees of all technical levels
- Ability to prioritize multiple requests and work independently
- Willingness to learn new tools and technologies
- Experience with Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), or other networked OS deployment methods
- Experience with Windows OEM licensing, including OA3 key injection and the Microsoft Digital Operations Center
- Experience administering and supporting Oracle Net Suite
- Familiarity with AI tools such as ChatGPT or Claude
- CompTIA A+ or Network+, or Microsoft certifications such as MD-102 or MS-102
- High school diploma or equivalent
- Bachelor's degree in a related field preferred
- 1-3 years of experience in IT support, helpdesk, or a related technical field
- Must possess mobility to work in a standard warehouse setting
- Able to lift, carry, push, and pull materials and objects weighing up to 50lbs
- Able to stand or sit for the duration of the shift
- Able to bend, reach, stoop, kneel, and climb to perform work
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