Store Hardlines Manager – Round Rock, TX

Overview

Hardlines Sales Manager at Academy Sports Outdoors is responsible for the overall management and execution of operational excellence for the entire store, with a focus on supervising and managing team members in Hardlines Sales (Camping, Fishing & Hunting, Outdoor, Firearms, and Team Sports). The role directs and coordinates activities through subordinate team leads and team members, drives store performance through effective supervision and communication, and supports customer satisfaction, store profitability, and Academy’s Purpose.

• Bachelor’s degree in related field preferred.

• At least three years of relevant work experience required.
• Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.

• Exceptional supervisory and management skills; ability to coach department members on store policies, protocols and expectations; leads by example and drives team performance.
• Excellent customer service orientation.
• Effective problem solving and communication with customers and team members.
• Strong business acumen with understanding of business implications of decisions, knowledge of market and competition and an orientation to profitability and established targets.
• Reads, analyzes and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
• Speaks clearly, positively and persuasively; demonstrates active listening in various situations with team members, customers, business partners and the general public.
• Writes reports, business correspondence and procedure manuals.
• Effectively presents information and responds to questions from groups of team members, business partners, customers and the general public.
• Applies common sense understanding and reasoning to make appropriate, timely decisions.
• Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office products such as Word and Excel.
• Proficiently uses basic mathematical computations and applies common sense to carry out instructions in written, oral or diagram form.

• Full-time position averaging 45-50 hours/week.
• Overall management responsibility for the execution and operational excellence of the entire store.
• Management responsibility for Hardlines Sales and active participation in personnel decisions including selection, training, discipline, termination and development.
• Provide departmental direction to the Hardlines Sales team and daily supervisory oversight to Team Leads and team members to ensure exceptional customer service.
• Develop and implement strategy for achieving weekly and monthly operational goals; manage sales, staffing, training, payroll hours and scheduling.
• Manage workforce productivity, efficiency and process improvement projects and initiatives.
• Ensure compliance with established sales, safety and security practices and procedures in conjunction with local, state and federal regulations; hold team members accountable.
• Ensure completion of departmental zoning and adherence to department, store and Company standards.
• Supervise execution of assignments delegated by the Store Director in Playbook.
• Participate in floor walks with Regional Vice President, District Manager, and Store Director; create implementation plans based on feedback.
• Audit firearm sales in compliance with federal and state law, complete ATF Form 4473 and background checks, and sign off as final approver.
• Complete Firearms Sales Certification training and Power Industrial Truck Certification training as required.
• Complete Academy Leadership University.
• Provide supervisory oversight to the team member lifecycle including hiring, onboarding, developing and coaching.
• Learn, understand and enforce company policies, procedures and safety rules.
• Adhere to company work hours, policies, procedures and rules applicable to management-level employees.
• Duties may change and the Sales Manager may be required to perform other duties as assigned.

• Regularly required to talk or hear; frequently required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms.
• Occasionally climb or balance, or stoop, kneel, crouch and crawl.
• Occasionally lift and/or move up to 25 pounds and frequently lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Equal Employment Opportunity Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

Academy Sports Outdoors