Assistant Manager

Assistant Manager page is loaded## Assistant Manager locations:
Action Pack Round Rock
- Round Rock, TXtime type:
Full time posted on:
Posted Yesterday job requisition :
JR106201
** Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!
** We are looking for an Assistant Manager to help lead our team at Action Pack Round Rock
*
* REPORTS TO:

** General Manager
** PAY:** $23.00 HOURLY
** CORE RESPONSIBILITES (include but are not limited to):
*** Supports the mission, vision, culture and policies of Destination Pet.
* Ensures the delivery of exceptional customer service and salesmanship.
* Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
* Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
* Manages center staff at the direction of the General Manager– motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.
* Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
* Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining your payroll budget.
* Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
* Provides customer service and salesmanship.
* Resolves customer complaints.
* Maintains appropriate inventory of supplies; reorders and restocks as necessary.
* Shops for miscellaneous supplies as needed.
* Manages the computer system.
* In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
* Assists General Manager with monitoring financial reports and statistics.
* In the absence of the General Manager, ensures that bank deposits are made when needed.
* Promotes and markets Destination Pet’s programs and services in the surrounding community.
* Ensures that client communication occurs.
* Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
* Serve as the manager onsite when General Manager is not available.
* Ensures that bank deposits are completed as needed.
** REQUIREMENTS:
*** Expertise &

Experience:

** Associate or BS/BA is a plus.
* Must be a passionate team player and a strong motivator.
* Minimum of 1 year management experience preferably in hospitality, service and / or retail environments.
* Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
* Proficiency in computer applications including Microsoft Office Suite and database applications.
* Ability to multi-task with strong time management skills.
* Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
* Excellent oral presentation, writing, and analytical skills.
* Strong interpersonal, communication, and motivational skills.
* Must have exceptional strong customer service experience and skills.
* Veterinary, boarding and/or grooming experience is a plus.
* Physical:
** Must be able to work evenings, weekends and holidays.
* Must frequently lift 40 pounds.
* Must be able to be on feet for the duration of your shift.
* Must be able to stand, walk and climb stairs frequently.
* Must be able to work on computer system and work multi-line telephone.
* Must be able to handle dogs on leashes.
* Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
** PERKS:
*** Health, vision, dental, long & short-term disability, and Life insurance
* A Startup mentality company with stable funding.
* 401k match
* Pet Care discounts
* Generous PTO
* Opportunity to grow your career with a…