Assistant Manager

Benefits

• Bonus based on performance
• Employee discounts
• Paid time off
• Wellness resources
• Benefits/Perks
• A competitive compensation, including bonuses
• Fun, wellness-focused work environment
• Access to our wellness services

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

Restore is seeking an Assistant Manager with strong leadership skills and a knack for business development and sales. If you thrive in an entrepreneurial environment and have a background in the health and wellness or retail landscape, we want to meet you.

As an Assistant General Manager, you’ll play an integral role in supporting the General Manager in cultivating and maintaining the Restore culture. You’ll have the opportunity to assist in developing a team, training and coaching them to be successful wellness professionals, and become part of the health and wellness community. This is your chance to join Restore on a mission to help people do more of what they love through our innovative, science-backed wellness services.

• People Management

  Assist in cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level.

  Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.

  Assist in the management of disciplinary actions involving all Restore employees.

  Provide in-the-moment feedback and coaching to your team when necessary.

  Oversee the onboarding and training of all new employees.

  Work with the General Manager to adapt your team to new system procedures, education, and performance expectations.

• Operations Management

  Ensure all opening and closing procedures are followed, stepping in to complete as needed.

  Maintain a safe, clean and secure environment for all guests and employees.

  Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.

  Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.

  Serve as an expert on Restore products and services.

  Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education.

  Work collaboratively with the General Manager, Lead Nurse, and Regional Manager to improve the store’s overall effectiveness and efficiency.

  Lead on the floor and embody Restore’s core values.

  Proactively identify and address difficult situations, manage conflict confidently and escalate issues appropriately.

  Make timely and effective decisions regarding customer service issues.

  Available to work some weekends, depending on staffing needs this may fluctuate.

  Support the General Manager to ensure all company-wide initiatives are executed in your store.

  Perform additional duties and responsibilities as assigned by and in the absence of the General Manager.

• Sales & Marketing

  Check-in with Restore members regularly to ensure they’re achieving their health and wellness goals.

  Deliver individual sales goals and motivate your team to reach their targets.

  Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.

  Manage declined auto-pays and follow up on expiring credit cards.

  Follow up on missed appointments.

  Process freezes/terminations in a timely manner and send email communication to members.

  Assist the General Manager with store marketing and community outreach.

  Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facility maintenance as set by the General and Regional Manager.

  Assist the General Manager…