Leasing Manager

Leasing Manager at Avenue5 Residential

Salary: $22 to $23 per hour

Schedule: Monday-Friday 9am-6pm, occasional weekends.

• Physical wellness:
  Medical, dental, vision, and mental health coverage options.
• Financial wellness:
  Competitive pay plus basic life insurance and matching 401K contributions.
• Mental and emotional wellness:
  Generous time‑off plan includes 10 paid holidays, a community service day, and your birthday.
• Perks and more:
  Mentoring, professional development, discounts, tuition reimbursement, robust recognition program.

• Oversee apartment rentals, move‑ins and move‑outs, and lease renewals.
• Market and interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
• Focus on the needs of others by listening, understanding, and showing empathy and respect.
• Conduct training, facilitate regular meetings, and coach leasing consultants to obtain optimal performance.
• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move‑in paperwork and processes.
• Review and ensure lease applications have accurate information and payment has been collected before forwarding to the property manager for approval.
• Conduct outside marketing and employer outreach and review Internet and marketing ads.
• Identify target market, develop and implement marketing plans, and coordinate, qualify, and update advertisements.
• Maintain accurate and detailed records of traffic activity by entering it into the computer.
• Translate phone traffic into scheduled appointments with prospective residents for property tours.
• Provide follow‑up with each prospective resident via phone, mail, or email.
• Orient prospective and current residents to the property.
• Process renewal paperwork and ensure paperwork is delivered to current residents on a monthly basis.
• Create and maintain resident files, including reviewing move‑in paperwork with new residents.
• Ensure all open and close procedures are completed daily.
• Ensure model apartments are in touring condition at all times.
• Coordinate move‑in/out schedules with maintenance team and inspect apartments prior to resident move‑ins.
• Assist with processing work orders for residents and ensure they are completed in a timely manner.
• Shop competitors and complete weekly market survey.
• Assist with planning and implementing resident activities to increase resident retention.
• Promote excellent customer service to prospective and current residents and promote a quality living experience for all.
• Promote positive resident relationships throughout tenancy by ensuring requests are responded to promptly and accurately.
• Assist with managing resident issues, including neighbor disputes.
• Inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to items that need repair.
• Comply with all company policies, applicable health and safety rules and regulations, and applicable local, state, and federal laws.
• Other duties as assigned.

• High school diploma required.
• Minimum of one year of residential leasing and/or management experience required.
• Prior experience with a revenue management system required.
• Prior experience with Yardi or another equivalent property management system required.
• Prior experience with customer reputation management tools required.

• Excellent customer service and interpersonal skills with the ability to relate to others.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters required.
• Ability to work independently and prioritize effectively in a fast‑paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time‑management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.