Round Rock Deli - Food Service Rep - Part-Time

Overview

Join to apply for the Round Rock 01 Deli - Food Service Rep - Part-Time role at H-E-B

We are seeking energetic and motivated Partners to work hard and have fun while making our Customers feel welcome. We welcome you to join our community where People come first.

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. Once you're eligible, you ll become an Owner in the company, so we re looking for commitment, hard work, and a focus on quality and Customer service.  

Partner-owned  means our most important resources -- People -- drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

We are looking for:

• HEART FOR PEOPLE... commitment to work hard to make sure People come first
• HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success
• PASSION FOR RESULTS... initiative to step up and do what needs doing

Customer Service:

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections

Food Service / Production:

• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

Sales:

• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

Food Safety:

• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures

Additional Department-Specific Responsibilities:

Bakery:

• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates

Deli:

• Takes care of service counter Customers
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Performs all sanitation and maintenance tasks for Deli slicers

Prepared Foods:

• Serves / packages products at customer s request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

• Minimum age 18 (mandatory)
• High school diploma, or equivalent
• Completion of Company Orientation, and food safety and sanitation training upon hire

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department?

• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulder, bend
• Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs

• Constantly reach at waist, grasp
• Frequently stand, walk, stoop
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
• While there may be exceptions, the measurements noted are generally defined as -- Constantly: 5.5+ hours per 8-hour day;
  Frequently: 2.5 - 5.5 hours per 8-hour day;
  Occasionally: 0 - 2.5 hours per 8-hour day

It is Partners  responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

Location:

Round Rock, TX