Software Engineer II

Who you are:

You are a member of the Distributed Applications team with primary responsibility to work on development and maintenance of web, mobile and legacy applications. You enjoy using technologies and application development tools to develop, test, implement, and maintain in-house IT applications. You can work with Solution Architects and internal business partners to analyze business requirements, participate in design sessions and develop application features, perform quality reviews of project deliverables and maintenance work that is being implemented into production.

You can assist with researching problems and requests as well as find and correct production problems.

Trellis Company is a nonprofit 501(c)(3) corporation with the dual mission of helping student borrowers repay their education loans and promoting access in higher education. Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially to underserved students, families, and institutions. As we move into the future, we're drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on.

We remain invested in the success of students and higher education institutions. This combination of stability and vision creates a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the Trellis team!

The position is hybrid, two days weekly required in office. Office location is Round Rock, Texas.

• Participate in the design, implementation, and testing of features for various products.
• Work in a team-oriented environment with flexibility to work independently.
• Consult with application development team on software products and development methodologies.
• Assist with software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
• Provide information by collecting, analyzing, and summarizing development and service issues.
• Develop test scripts for Quality Assurance of the software product using appropriate tools and automate tests execution.
• Actively participate in peer code reviews, application standards and application performance reviews to improve the quality of software products. Assist the application design team with accomplishing tasks related to the development of new software to streamline business processes.
• Assist with new and alternate solutions to improve existing processes and procedures.
• Provide clear instructions explaining how the software works to the customer and be available to answer any questions that may arise.
• Conduct research on new products and tools that may assist customers' business needs.
• Test software applications for efficiency and identify any bugs and propose fixes.
• Efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills.
• Participate in team meetings, requirements analysis, design meetings, and code reviews.
• Participate in training and other learning opportunities to ensure compliance and expand knowledge of the company, position, and process.

• Follows all corporate policies and procedures and performs all work functions in a safe and efficient manner.
• Supports Information Technology's vision, strategic direction, development, and future growth.
• Must be available to work flexible hours.
• Supports other functions and responsibilities of the departments.
• Contributes to the development of strategic initiatives.
• Assist with special projects as assigned.
• Interacts with all levels of management, as necessary.

• Working experience and understanding of Artificial Intelligence and Machine Learning (AI/ML) technologies - Python and/or Java, exploratory data analysis, preprocessing data for ML model development.
• Experience in development and implementation of AML algorithms, models using LLMs and ML services to create business applications.
• Developing workflows and automations using AI agents in Contact Center Operations, Finance, HR, and Customer Service segments.
• AI/ML model training, model validation, performance tuning, and deployment in production.
• Strong working experience in one or more distributed web app technologies - Java, Angular Framework, Node JS, JavaScript, Bootstrap, React JS, SQL, Spring Boot, Spring Framework, Spring Data JPA, Spring Security, oAuth, Restful Webservices, Microservices, Hibernate, Spring integration.
• Ability to work with CI/CD tools - Atlassian tools, Docker, Kubernetes, Jenkins, Maven, Git, SVN, Nexus etc. and IDEs - VS Code, Spring Tool Suite, Eclipse, Intelli
  
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