Senior Principal Software Engineer - IT

We are seeking a hands-on Senior Service Now Developer to modernize and evolve our enterprise Service Now platform. This individual contributor role is responsible for transforming legacy implementations into modern, scalable, AI-enabled Service Now solutions.

The successful candidate will lead technical modernization initiatives including migrating Global applications to Scoped Applications, converting Legacy Workflow to Flow Designer, adopting AI-assisted development using Service Now Build Agent and Now Assist for Creator, implementing modern development practices, and building enterprise-grade integrations.

This role is ideal for an experienced Service Now engineer who enjoys solving complex platform engineering challenges while leveraging the latest capabilities available on the Now Platform.

• Lead migration of Global Applications into Scoped Applications.
• Refactor legacy customizations into reusable, upgrade-safe platform components.
• Reduce technical debt while improving maintainability and platform performance.
• Modernize legacy implementations to align with current Service Now architecture and best practices.

• Assess existing Legacy Workflow implementations and migrate them to Flow Designer.
• Design reusable Flows, Subflows, Actions, and Flow Logic.
• Replace legacy automation patterns with modern event-driven Flow Designer solutions.
• Establish reusable automation patterns for future development.

• Leverage Service Now Now Assist, Build Agent and other AI-assisted development capabilities to improve engineering productivity.
• Evaluate, validate, and govern AI-generated workflows, applications, and code.
• Establish best practices for responsible AI adoption within Service Now engineering.

• Design and develop enterprise applications using App Engine.
• Configure Forms, Work spaces, UI Builder, Service Catalog, Flow Designer, Integration Hub, and Now Experience components.
• Develop reusable scoped applications and shared platform components.
• Create secure, scalable, upgrade-safe Service Now solutions.

• Design and implement integrations using REST APIs, Integration Hub, MID Server, Import Sets, Transform Maps, Service Graph Connectors, and event-driven integration patterns.
• Support enterprise integrations with ERP, HR, Identity, Security, Dev Ops, Cloud, Asset Management, and monitoring platforms.

• Implement source control, CI/CD, Automated Test Framework (ATF), and deployment best practices.
• Perform code reviews and technical assessments.
• Troubleshoot complex platform issues and optimize platform performance.
• Produce technical documentation and reusable engineering standards.

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent experience.
• 10+ years of enterprise software engineering experience, including at least 7+ years of hands-on Service Now platform development and architecture experience.
• Demonstrated experience migrating Global Applications to Scoped Applications.
• Experience converting Legacy Workflow to Flow Designer.
• Strong expertise in App Engine, Flow Designer, Integration Hub, Service Now Studio, UI Builder, and Workspace development.
• Strong JavaScript and Service Now scripting experience.

• Service Now CSA, CAD, and relevant CIS certifications.
• Experience with ATF, CI/CD, Git, and Dev Ops integration.
• Experience with ITSM, ITOM, ITAM, SPM, HRSD, CSM, or Sec Ops.
• Experience modernizing large enterprise Service Now environments.
• Experience driving AI-assisted development adoption.

Dell is committed to fair and equitable compensation practices. The salary range for this position is USD $156,400 - USD $202,400

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