Customer Experience Associate

Work Location

Rouyn, Quebec, Canada

37.5 hours per week

Personal & Commercial Banking

43,020$ – 53,200$ CAD per year

TD Canada Trust is seeking a Customer Experience Associate to process financial transactions, provide customer service, and promote banking solutions.

• Process deposits, withdrawals, bill payments, and other financial transactions following standardized procedures, regulations, and TD’s Code of Conduct.
• Identify customer needs and recommend appropriate banking solutions while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve business objectives by promoting banking solutions and completing processes in a timely and accurate manner.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone informed on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to improve operational excellence.

• High school diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet.
• A self‑motivated individual who exercises initiative, is accurate, and detail‑oriented to handle multiple tasks and changing priorities.
• A dynamic communicator with established customer‑experience skills who can connect, verbally and in writing, with different people in a calm, courteous, and effective manner.

Future positions will seek bilingual/Francophone candidates. When a position becomes available, an assessment of language needs will determine if knowledge of a language other than French is required.

Our Total Rewards package includes a base salary, variable compensation, health and wellness benefits, retirement plans, paid time off, banking benefits and discounts, career development, and reward and recognition programs.