Administrative Assistant

Under the direction of the General Manager or other location management, the Administrative Assistant is a customer service focused position that provides administrative support for the facility to ensure the office is operating effectively and efficiently.

• Responsible for opening the facility daily and preparing it for business. Unlock doors, turn on lights, turn on electronics (copier), etc.
• Acts as the first point of contact for the facility. Answers phone calls and greets visitors; answers individual question and/or directs the individual to the proper department/person.
• Provide high level internal and external customer service by answering questions, completing administrative tasks and support in a timely, efficient manner.
• Schedule and/or coordinate set up, scheduling of training, meetings, luncheons, tours, appointments, etc. for General Manager and facility as needed
• Responsible for setting up new vendors as per company policy and procedure as directed.
• Assist operations and other departments by completing maybe included but not limited to:
  • Responsible for setting up new customers as per company policy and procedure.
  • Open jobs in the system by utilizing customer work order or customer purchase order.
  • Verifies completed is ready to bill and shipping information is in the system for PO.
  • Completes job cost analysis for specified job(s) as assigned.
  • Responsible for data entry and maintenance in the company’s Customer Relationship Management System (CRM) to include:
  • Assisting with gathering information for the team to assist HR, Accounting, Safety and/or other Company or Customers.
• Observe all safety rules and Best Practices;
  Follow all company policies and procedures.
• May be required to complete reports in Excel, Word or other company sponsored programs as assigned.
• Demonstrate a continual effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively with other departments to provide a quality and seamless operation.
• Perform filing both electronically and paper.
• Clerical support for quote and final report preparation for customers.
• Minor cleaning if needed in between scheduled cleaner visits.
• Completes other duties as assigned.

• High School diploma or GED and 1 year of a mix of education and experience.
• Strong MS office skills; CRM- customer relationship software experience a plus.
• Strong written and verbal communication skills
• Demonstrated Customer Service skills
• Able to work independently;
  Able to organize, plan and prioritize work
• Problem Solving skills

RESA Power is a dynamic people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted servise provider committed to ensuring the safety, performance, and compliance of electrical distribution systems.

With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Ensure reliable and safe mission-critical power across our customers' electral infrastructure lifecycle.

To be the premier, first-choise, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

• We pride ourselves on our integrity and expertise. We don't cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You acoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

• Our number one concern is our customers and our long-term relationships with them prove or dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures,…