Call Center Representative
Job in
Rowlett, Dallas County, Texas, 75089, USA
Listed on 2025-12-18
Listing for:
BCI Acrylic Inc.
Full Time
position Listed on 2025-12-18
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, and update job notes appropriately
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Ability to type 35 wpm
- Ability to sit for long periods of time
This is a Full time, Monday-Friday 9a-6p, position.
Monday-Friday 8a-5p during training.
We are looking to hire by the first week of January 2026.
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