Senior Administrative Assistant​/Action Center

Hiring Range: $45,978.84 - $57,473.55 (Depending on qualifications)

Full Salary Range: $45,978.84 - $68,968.26

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Under general supervision, this position provides a complete range of administrative services, including leadership and training of Action Center Representatives, assisting citizens, vendors, staff, and others via telephone and online submissions resolving complaints and/or problems, answering complex questions, and responding to a wide variety of city and community inquiries and requests.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Under general supervision, this position provides a complete range of administrative services, including leadership and training of Action Center Representatives, assisting citizens, vendors, staff, and others via telephone and online submissions resolving complaints and/or problems, answering complex questions, and responding to a wide variety of city and community inquiries and requests.

Hiring Range: $45,978.84 - $57,473.55 (Depending on qualifications)

Full Salary Range: $45,978.84 - $68,968.26

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Under general supervision, this position provides a complete range of administrative services, including leadership and training of Action Center Representatives, assisting citizens, vendors, staff, and others via telephone and online submissions resolving complaints and/or problems, answering complex questions, and responding to a wide variety of city and community inquiries and requests.

Assists the daily tasks of Action Center Representative by providing direction on job tasks, answering questions and concerns, resolving complex public inquiries and customer complaints, scheduling necessary staff for the Action Center operations and making essential decisions concerning customer service protocols. Prepare rooms and coordinate set-up for Council and other city meetings that are held in City Hall. Ability to effectively communicate, both verbally and in writing, with co-workers, the public and elected and appointed officials.

Ability to empathetically interact with customers in a manner that will both assist and reassure them. Responsible for ensuring information located on the websites is current and programming issues are addressed in a timely manner. Prepare reports for service requests, resolutions and statistical data. Familiarization of City events and opportunities to assist customers with inquiries. Assists with open records requests that are received, in a timely manner by coordinating and processing public information requests including routing to the appropriate departments, reviewing for validity and approval, compiling cost estimations, and consulting with City Attorney as needed.

Responds to customer inquiries and complaints in a timely and efficient manner by resolving problems and explaining applicable policies and procedures. Inputs, completes and validates all computer entries in and around action items sent to various departments. Does follow-up on all action items not responded to within the appropriate timeframe and completes supplemental reports as needed. Assists with record retention requirements.

Provides proactive administrative support in a variety of areas such as invoice processing, public information requests, documenting customer concerns, special project, etc. Assists with managing the flow of information covering Council Appointed Board and Commission members and coordinates application and appointment procedures. Responsible for scheduling and notification procedures for City Council Invocation scheduling. Responsible for maintaining contact lists, distributing annual invitations, assigning invocation dates, sending notifications, and maintaining records.

Assist in the planning of the Annual City…