Access Services Representative - Part Time - Weekend Nights

Job Summary

The Access Services Representative 1 obtains current and accurate demographics and insurance information to register patients, verify insurance benefits, and negotiate and collect patient financial responsibilities.

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Registers patients at multiple locations and works across various areas within the department, understanding patient flow processes in each area.
• Identifies process improvement opportunities that promote teamwork and improve revenue cycle functions and the patient experience.
• Interacts on an ongoing basis with other areas and departments to provide information related to patient delays, schedule changes, and intra‑departmental and inter‑departmental coordination.
• Verifies patient eligibility for insurance coverage and benefit levels for anticipated services.
• Calculates and collects patient liability dues according to financial clearance policies relative to existing and bad‑debt accounts; determines liability and advises patients of deposit requirements per policy.
• Negotiates payment arrangements with patients where necessary per policy.
• May perform cashiering responsibilities according to established policies and procedures; this may constitute the bulk of responsibilities within the department.
• Assists patients to nursing units by providing directions, personal escort, and medical mobility assistance (e.g., wheelchairs) when applicable.
• Adheres to compliance regarding order validations, cash policy requirements, government payor requirements, and patient safety requirements for appropriate patient identification.
• Appropriately escalates potential service issues to management when necessary.

• 1 year of healthcare or customer service experience preferred.
• Excellent listening, interpersonal, and communication skills with professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, including crime, behavioral health, and suffering patients in addition to life or death situations.
• High level of empathy and effective communication with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing, and computer navigation skills.
• Basic computer skills and Microsoft Office knowledge.

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar‑for‑dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.

Note:

Benefits may vary based upon position type and/or level.

• Education:
  
  H.S. Diploma/GED Equivalent.
• Experience:
  
  Less than 1 year.

• Entry level.

• Part‑time.

• Other.

• Hospitals and Health Care.