Member Service Representative; Roving

Ascent Credit Union is looking for a full-time member service representative to identify member needs and recommend credit union products and service solutions that will improve our members’ financial well-being while helping with basic financial transactions. This position helps meet staffing needs across our three branches in Weber County. The service representative will travel between our branches as needed. The roving MSR may be assigned to other branches for a day or several weeks.

• Build trust with our members by delivering service in alignment with our Service Promises
• Speak with members and identify opportunities to better their finances
• Accurately process financial transactions
• Take deposits, make loan payments, and process withdrawals
• Answer incoming calls and messages to determine the needs of the caller and verify the caller’s identity
• Act as an effective source of information for our members in lobby, drive-thru window, or by telephone
• Provide friendly, professional, confidential and effective assistance to members and credit union staff
• Assure a positive experience and provide value to the member
• Provide friendly, professional, confidential, and effective assistance to members and credit union staff
• Research, troubleshoot and resolve member and internal inquiries
• Take on special projects and new responsibilities as directed by the branch manager

• Enthusiasm for helping members’ financial futures
• Sharp communication skills in listening for, recognizing, and acting on opportunities to assist members in their financial well-being
• Strong teamwork abilities such as involving supervisors in your work, sharing what you are working on, what progress has been made, and what hurdles you are facing
• Effective effort and resource management
• Demonstrated competency in desktop and mobile devices for communication and work duties

Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:

• Annual salary reviews
• Medical, dental, and vision insurance
• Dollar for dollar match up to 5% annual salary for 401(k) retirement plan
• Life insurance
• Short term and long term disability insurance
• Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
• 14 paid holidays per year
• Earned Wage Advances - an employee benefit that gives you instant access to your wages ahead of payday
• Paid vacation
• Sick leave