Dispatcher/Office support
Job in
Roy, Weber County, Utah, 84067, USA
Listed on 2026-01-11
Listing for:
Royal Plumbing & HVAC
Full Time
position Listed on 2026-01-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator
Job Description & How to Apply Below
Join Our Team!
We’re a trusted HVAC and plumbing company known for delivering top-notch service with professionalism and care. We're currently seeking a dependable and organized Dispatcher/Office helper to join the office team. If you thrive in a fast-paced environment, love helping customers, and enjoy solving problems, we’d love to hear from you!
ResponsibilitiesKey Responsibilities:
- Provide excellent customer service by answering incoming calls promptly and professionally.
- Schedule appointments and coordinate upcoming service calls.
- Dispatch technicians and plumbers efficiently, ensuring smooth workflow and communication throughout the day.
- Monitor field operations and adjust schedules as needed to maintain productivity and customer satisfaction.
- Serve as the key point of contact between customers and field staff.
- Assist in our accounting department.
What We’re Looking For:
- Strong accuracy in typing, spelling, and grammar.
- Ability to work well in a team environment and communicate clearly.
- Self-motivated with solid problem-solving skills.
- Experience with handling incoming customer service calls (HVAC/plumbing experience is a plus).
- Able to stay calm and organized in a busy, fast-paced environment.
- Dependable and punctual with great time management.
- Highly organized and detail-oriented.
Why Work With Us?
- Supportive team culture
- Opportunities for growth and advancement
- $18-$20/hour to start based on experience
- Benefits include: healthcare (including health, dental, and vision), PTO (major holidays are paid), and a matching 401k plan.
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