Teller, Finance & Banking

Schedule

Mon – Sat Flex

What will you do?

• Tellers act as service representatives responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders and cash advances.
• Responsible for balancing each day’s transactions and verifies cash totals.
• Establishes and builds member relationships by identifying members’ needs and educating them about specific products and/or services. Enthusiastically cross-sells Credit Union services.
• Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance.
• Certified Tellers should be able to resolve more complex member transactions independently, refer members, as necessary.
• Responsible for helping members via all channels such as phone, mail, text, email, and assisting members with video solutions, and self-serve channels.
• Actively promotes and cross sells digital services to members and serves as a digital services expert in the branch.
• Performs various clerical functions and assists other Service Representatives with duties as required.
• Serves members promptly and professionally.
• Ability to attain expected baselines in sales, volume, and service is expected to support branch goals.

1. Assumes responsibility for the efficient, effective, and accurate performance of teller functions

a. Ensures teller functions are correctly performed and are in accordance with established policies and procedures. b. Maintains privacy of member account information. c. Performs a wide variety of teller paying and receiving functions both “in person” and processes “bank by mail” transactions. Receives share deposits and loan payments. Prepares proper receipts. d. Processes transfers, cash advances, traveler’s checks, cashiers’ checks, and money orders.

e. Disburses cash or check share withdrawals. f. Processes and posts CD, HSA’s and all types of IRA’s. g. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. h. Makes risk assessments of negotiable items including checks, drafts, wires, and cash withdrawals within assigned limits of authority. i. Balances daily transactions and verifies cash totals.

Investigates and resolves out-of-balance conditions. j. Certified Tellers provide “override” function for other Tellers within defined authority limits.

2. Assumes responsibility for the effective and professional performance of member service functions through sales and service.

a. Performs all Member Service and Sales functions in accordance with established policies and procedures. b. Ensures that the Credit Union's professional reputation is maintained and projected. c. Maximizes the penetration of Credit Union products and services by identifying members’ needs and additional cross-sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services to meet/exceed established sales and baseline goals.

d. Actively and professionally cross-sells Credit Union services and records accepted teller referrals. Assists with new member onboarding 2x2’s calls as directed by branch management. e. Answers questions and assists members with more complex transactions and account problems providing resolutions within defined authority limits. Refers members to branch leadership as needed. f. Responsible for handling member interactions via all channels professionally, while utilizing effective sales and service technics to establish and build relationships.

g. Opens and closes accounts as requested by members. Processes stop-payments and corresponds with members regarding claims. h. Resolves transaction corrections in a timely manner in accordance with policy and procedures. i. Performs file maintenance and account changes as requested by members.

3. Assumes responsibility to act as a branch expert for electronic services.

a. Actively cross sells AFCU digital services including - Online Banking, Mobile banking, Card, Bill…