Collections Specialist ; Bilingual English​/Spanish

Must be fluent in Spanish and English.

Under the direction of the manager, will be responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, and over‑limit VISA credit and debit cards. Reviews delinquent accounts to determine probable reasons for account status, and contacts members to assist with finding a long‑term solution to correct the delinquency.

Utilizes various techniques, as circumstances indicate, to promptly collect on accounts and ensure the Credit Union's professional image is maintained. Has basic knowledge to assist Real Estate, Bankruptcy, Garnishment/Levy, overdrawn shares and Credit Bureau areas. Assists coworkers, other areas of the Credit Union and vendors promptly and proficiently.

Mon – Sat Flex

• Effective and professional performance of collections functions with the ability to use multiple Credit Union systems and other essential programs.
• Receives delinquency data from the Credit Union’s Collection Software and verifies status and history of the account by using experience and knowledge of Credit Union loan policies and procedures and documentation to help verify existence of assets or evidence of fraud.
• Follows up on delinquent loans and problem accounts by telephone and other correspondence to develop a satisfactory repayment plan. Informs members of potential further actions. Makes early contact with members and co‑makers to collect and keep them informed of loan status. Makes effective use of Collection tools.
• Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image with often challenging situations. Calms irate members and answers member questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions.
• Maintains collection activity on high risk loans at early delinquency.
• Reviews and maintains accounts from unsecured share loan report.
• Maintains expected phone adherence and ready time statistics.
• Monitors loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union’s interests.
• Performs processing of collection approved loan extensions.
• Reviews and recommends financial counseling, loan modifications as needed.
• Coordinates voluntary surrenders to secure collateral when appropriate.
• Performs skip tracing to promptly set forth the process of recovering collateral and to cure delinquency on unsecured loans in a timely manner.
• Determines the need for repossession and prepares justification with collateral values, location, and condition. Completes related processes for further review of repossession recommendation.
• Negotiates terms to place a repossession on hold and or cancel, while maintaining sensitivity, tact, and professionalism.
• Utilizes further appropriate collection methods if initial attempts do not secure required payment. Determines if accounts meet requirements for further collection action.
• Recommends accounts for charge off and completes related processes.
• Understanding of Credit Union title processing to assist with collection of unsecured titles.
• Basic knowledge of Bankruptcy Law and ability to answer basic questions and refer account to Loss Mitigation accordingly.
• Performs collections efforts in accordance with Credit Union policies and procedures, Unfair, Deceptive or Abusive Acts or Practices, Service Member Civil Relief Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, and Fair Lending Act to ensure all efforts are legally and regulatory compliant.
• Efficient administration of collections activities.
• Keeps assigned collection accounts accurate and up to date.
• Performs a variety of typing duties including member and 3rd party correspondence, reports, and document preparation.
• Accurately documents all collection actions taken, including telephone conversations, alternative financial arrangements, and email or text correspondence.
• Understanding of Collection industry laws and regulations to maintain compliance.
• Cross…