Apprentice - Business Support Officer

Are you looking to start your career in business administration while making a real difference to the lives of children and families?

Family Connect is the single point of access to Children's Services, receiving safeguarding concerns, support requests, and referrals relating to children, young people, and families. We are seeking a motivated and organised Apprentice Business Support Officer to join our busy and supportive team.

This is a unique opportunity to gain valuable workplace experience while completing a Level 3 Business Administrator Apprenticeship
. You'll develop professional skills, build confidence, and gain insight into how Children's Services operates at the heart of safeguarding and supporting vulnerable children.

As an Apprentice Business Support Officer, you will play a vital role in supporting the Family Connect team by processing referrals, recording information accurately, and ensuring sensitive safeguarding information is handled efficiently and confidentially.

Working in a fast-paced environment, you will help ensure that important information reaches the right professionals at the right time, supporting timely decision-making and interventions that help keep children safe.

• Processing safeguarding referrals from a range of partner agencies, including Police, Health, Education, and Early Help services.
• Recording information accurately on case management systems.
• Managing high-volume telephone enquiries from professionals and members of the public.
• Supporting practitioners and managers with a wide range of administrative tasks.
• Maintaining accurate electronic records and databases.
• Handling highly sensitive and confidential information in line with GDPR and safeguarding requirements.
• Escalating urgent safeguarding concerns appropriately and without delay.
• Supporting the organisation of meetings, correspondence, reports, and documentation.

We're looking for someone who is:

• Organised, accurate, and pays close attention to detail.
• Keen to learn and develop new skills.
• Able to communicate professionally and confidently with a wide range of people.
• Resilient and able to work in a busy environment where priorities can change quickly.
• Comfortable handling confidential and sometimes distressing information with sensitivity and professionalism.
• Committed to providing excellent customer service and administrative support.

• Gain a nationally recognised Level 3 Business Administrator qualification
  .
• Receive practical, hands‑on experience within Children's Services.
• Work alongside experienced professionals in a supportive team environment.
• Develop valuable skills in administration, communication, data management, and safeguarding.
• Make a meaningful contribution to services that support children, young people, and families.

This is the difference you mak

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.

• agile working
• a valuable part of the pay and reward package for employees working in local government
• generous annual leave entitlement
• plus bank holidays
• anadditionalday at Christmas
• access to Vivup benefits and discounts platform

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, youngpeopleand adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service…