Stroke Administration Assistant

To process community referrals via EMIS and in consultation with the AHP leads to ensure staff timetables are filled To undertake the booking and cancellation and rescheduling of patient appointments as required. To send correspondence to patients and referrers regarding patient transfer onto other services To enter activity and discharge information onto EMIS. To accurately enter data into the Stroke Sentinel National Audit Program (SSNAP) in a timely manner and support in improvements relating to SSNAP completion.

To handle and process patient records in line with the requirements of the Data Protection Act and Departmental standards. To monitor and manage the patient literature supplies, ensuring the up to date resources are available in all offices and order as required. To take and transcribe minutes  deal with incoming telephone calls from staff, patients, external agencies and the general public, taking accurate messages and action when necessary.

To book rooms for patient groups, training & meeting rooms, as requested. To undertake reception duties, dealing with visitors enquiries in a professional and courteous manner. To assist in the induction of new members of the team, students and admin staff regarding administration procedures. To attend and actively participate / contribute at monthly Admin meetings and any other Service meeting deemed appropriate i.e. Locality or Departmental meetings To undertake general administrative duties including generating patient correspondence, sending / actioning electronic tasks, scanning documents, filing, photocopying, sending / checking electronic faxes ensuring that they are checked against EMIS and associated paperwork is instigated, respond to emails where appropriate, distributing resources, agendas minutes etc.

Coventry and Warwickshire Partnership Trust