Business Apprentice

We are currently recruiting for a Business Travel Apprentice to join Gray Dawes as part of our expanding Operations Team. We will train you as part of your apprenticeship to ensure you are able to respond to enquiries from our clients to offer them the best possible service.

• Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
• Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
• Give clients accurate information pertaining to their planned itinerary including visa and passport information.
• Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
• Offer ancillary services to clients such as car hire, hotels, private car transfers, parking, etc.
• Confirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.
• Build and update travelers’ profiles so that their needs and requirements can be met as accurately as possible (offline).
• Be familiar with Gray Dawes preferred suppliers and offer these when appropriate, for example Lime, E-Global.
• Ensure that the profile and booking systems are 100% accurate and up to date all the time.
• Ensure that all tickets are issued within specified deadlines.
• Arrange hotel billbacks.
• Handle rail refunds and enquiries.
• Be mindful of and flag any potential fraud risks.
• Put customers first and deliver the best possible service at all times.
• Adhere to all relevant policies, operating procedures and standards at all times.
• Attend staff meetings and training sessions as required.
• Always work with due care and attention to ensure the personal safety of yourself and others.
• Carry out any other role or task that is commensurate with the spirit and purpose of this job description.