Customer Services Coach

Job Reference: coventrycc/TP/122281/12943

Number of Positions: 1

Contract Type: Full Time Permanent

Working Hours: 37

Location: One Friargate, 6th Floor

Closing Date: 03/07/2026

Job Category: Customer Service

Organisation: CCC-Corporate

Service Area: Education & Skills

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Customer Service Coach – Make a Real Difference!

We are looking for an enthusiastic and inspiring Customer Service Coach to join our Improvement and Development team on a full‑time basis. This is a fantastic opportunity to shape the future of customer service within our organisation and ensure that every interaction leaves a positive impact.

• Lead and Inspire – Promote a customer‑first culture and empower individuals to excel.
• Make a Difference – Help drive continuous improvement and innovation in customer service.
• Support & Coach – Work closely with team members, offering guidance and training to elevate standards.
• Collaborate for Success – Partner with leaders to enhance performance, deliver quality monitoring, and drive positive change.

• Exceptional communication skills – you connect and build strong relationships.
• A coaching mindset – you’re passionate about nurturing talent and guiding improvement.
• An ability to analyse performance and develop action plans that lead to tangible results.
• A commitment to fostering a positive, customer‑focused culture across all areas of service.

• Care about delivering an excellent service to every internal and external customer.
• Excellent communication skills, confident in face to face, telephone and written activity.
• Ability to support a diverse customer base.
• Ability to deliver in a fast‑paced environment.
• Ability to respond to change positively.
• To be flexible to the needs of the service.
• An understanding of the range of services provided by the council.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long‑term health condition