Front of House Team Leader

Warwickshire Hospital | Customer Service | Permanent | Full Time | Salary up to £26,442.41 per annum depending on experience

37.5 hours per week

As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.

• As a Reception Team Leader at our Warwickshire Hospital, you will have full responsibility for the Reception area and you’ll promote a friendly relaxing and professional environment and ensure all patients receive an exceptional first impression and efficient service.
• Manage and co-ordinate all training for the reception team to ensure all standards, rules and regulations are followed and maintained.
• Supervise all Reception activities including all information given out, all check–ins and bookings.
• Coordinate and manage a team of Receptionists to ensure the highest standards of services to our patients.
• Coordinate and manage Reception rosta’s procedures
• Ensure brand standards are maintained.
• Actively seek to assist colleagues and other departments.

You will also have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Warwickshire Hospital specialities include orthopaedics, spinal surgery, eye care, oncology, diagnostic imaging, and general surgery. We are located on the outskirts of Royal Leamington Spa with easy access by rail and road – we have a large, free car park.

Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.