Junior IT Support Engineer

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

Founded in 2013 by Dwayne D’Souza, Helios

X was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centered around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

We’ve earned the trust of millions of people worldwide through our top-selling products and well‑known brands:
Med Express, Dermatica, Zip Health, Rocket

RX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in‑house medical teams, researchers and pharmacists. In 2025, Helios

X helped treat over 1.7 million patients worldwide. We reached £781m in revenue, delivering +337% year‑on‑year growth and cementing our position as the clear market leader in the UK. In 2025 our weight‑loss treatments helped our patients lose 8.5 million kilograms of excess weight, contributing to an estimated 1,300 fewer cardiac events. That’s not just growth; that’s measurable, life‑changing impact ’re operating across four markets, with successful launches in Germany and Canada, and growing our reach in the US.

2026 is a step‑change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape Helios

X into a truly world‑leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining Helios

X now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale.

Helios

X is seeking a proactive and resourceful Junior IT Support Engineer to join our growing IT team. You will be working 2 – 3 days per week on site in our new Leamington Spa Warehouse, where you will provide essential IT support to staff across the UK, ensuring smooth operations of our systems, tools, and equipment. This position offers a unique opportunity to contribute to the team’s success in a hybrid work environment, solving day‑to‑day challenges while supporting strategic IT initiatives.

• Managing IT support tickets to resolve issues like account lockouts, permissions, and hardware/software troubleshooting.
• Ensuring timely issuance, replacement, and return of IT equipment.
• Supporting office IT systems, including setup and maintenance of devices and peripherals.
• Collaborating with the IT Manager on system upgrades, migrations, and other IT projects.
• Building relationships with third‑party vendors to ensure efficient service delivery.
• Assisting with access management, including setting up new users and permissions.
• Occasionally providing on‑site support at the distribution centre in the Midlands, if required.

• At least 1 year of experience in an IT help desk or technical support role.
• Strong working knowledge of
  • Google Workspace (Gmail, Drive, Admin Console, etc.)
  • macOS and Windows operating systems
• Confidence in handling, imaging, and configuring hardware (especially Apple and Windows devices).
• Experience with basic IT troubleshooting and user support, both in person and remotely.

• Experience using Jira or other ticketing systems.
• Previous exposure to a warehouse or logistics technology environment.
• Understanding of IT asset management practices.
• Familiarity with mobile device management (MDM) platforms (e.g. Kandji, Jamf, Intune).
• User of SSO tools such as OKTA or One Login.

At Helios

X, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketers, and customer care specialists committed to our mission – but we need more talented folks to join us, if we want to achieve our global ambitions!

• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Enhanced parental leave
• Cycle‑to‑work Scheme
• Electric Car Scheme
• Free Dermatica and Med Express products every month, as well as family discounts
• Home office allowance
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget.