IT Support Engineer

IT Support Engineer

Location:

Leamington Spa, Warwickshire

Salary: £30,000 - £35,000 per annum

Contract:

Permanent

Working Pattern:
Full Time | Onsite

An exciting opportunity has arisen for an experienced IT Support Engineer to join a growing business supporting both office and manufacturing environments.

This is a varied, hands-on role where you'll provide first and second line technical support while working with a wide range of technologies including Microsoft 365, Windows 11, Cisco networking, cloud services, and endpoint security.

If you enjoy troubleshooting, delivering excellent customer service and developing your technical skills within a modern IT environment, this could be the perfect opportunity for you.

As an IT Support Engineer, your responsibilities will include:

• Provide 1st and 2nd line IT support to office and manufacturing users.
• Troubleshoot hardware, software, and network issues.
• Support Microsoft 365, Windows 11, and Active Directory.
• Configure and deploy desktops, laptops, and mobile devices.
• Support Cisco networking, VPNs, and wireless connectivity.
• Assist with endpoint security, backups, and system monitoring.
• Maintain technical documentation and support IT improvement projects.
• Deliver excellent customer service while managing multiple support requests.
• This is a fully onsite position based in Leamington Spa. Occasional travel to other UK sites will be required, therefore a Full UK Driving Licence is essential.

The successful IT Support Engineer will ideally have experience with:

• Experience supporting Windows 11 environments.
• Knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint, and One Drive.
• Active Directory administration experience.
• Understanding of DNS, DHCP and TCP/IP networking.
• Experience supporting Cisco switching and wireless networks.
• Knowledge of VPN technologies.
• Experience with endpoint security solutions such as Microsoft Defender, Sophos, Sentinel One or similar.
• Experience deploying and supporting desktops, laptops, and mobile devices.
• Excellent troubleshooting and fault-finding skills.
• A strong customer-focused approach with excellent communication skills.
• The ability to explain technical issues clearly to non-technical users.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive attitude and willingness to learn new technologies.
• The ability to work independently and as part of a collaborative IT team.
• A professional and approachable manner when supporting users at all levels.

The following qualifications would be advantageous, but are not essential:

• CompTIA A+
• CompTIA Network+
• Microsoft Certified Fundamentals (MS-900, AZ-900 or equivalent)
• ITIL Foundation
• Cisco CCST or CCNA