Operations Manager

Level Up Your Career!

At Kwalee, you’ll join a gaming powerhouse that boasts a mobile empire with 1.5 billion+ downloads alongside a thriving PC & Console division that has achieved numerous global chart‑topping releases across Steam, Consoles, and Amazon, driving millions of Wishlists. Most recently publishing breakout hits such as The Precinct and Town to City. It’s a unique chance to bring your expertise to a global studio that dominates both the mobile, and the indie PC and Console space.

At Kwalee, as well as a competitive salary we also offer;

• Private Medical Insurance
• Dental Insurance
• Life Assurance
• Royal London Pension
• a Free On-site Gym
• Dog-friendly Office
• Linked In Learning
• 25 holiday days + bank holidays
• 1 day extra holiday for each year of service capped at 5

As Operations Manager at Kwalee you will be responsible for supporting the Executive & Senior Leadership teams by coordinating and managing diaries, supporting the preparation and organisation of important legal and strategic materials and plans, and supporting board meetings and the preparation of board materials.

You will also have full ownership of company travel planning for domestic & international travel. Alongside this you will work on employee engagement activities, oversee the management of our facilities, and work with other members of the team to maximise the commercial success of our games and company.

• Own the day-to-day running of UK operations and facilities, ensuring the workplace is safe, functional, and well-maintained.
• Manage UK facilities suppliers and contractors (maintenance, cleaning, security, etc.), negotiating contracts and holding them to agreed service levels.
• Own UK health & safety compliance, including risk assessments, audits, and incident reporting.
• Plan and deliver office improvements, or expansions as the business grows.
• Manage the facilities budget, tracking spend and identifying cost efficiencies.

• Own the travel budget, coordinating with the Travel Manager on larger trips such as trade shows and events.
• Ensure travel is managed efficiently and in line with budget, guidelines, and process.

• Line-manage the Facilities team in UK and India (3 direct reports), setting priorities and ensuring consistent standards across both sites.
• Develop and maintain operational policies and procedures, ensuring they're applied consistently.
• Support business continuity and emergency preparedness planning.

• Act as the main point of contact across the business for operational and facilities matters, balancing competing priorities from multiple stakeholders.
• Partner with People/HR and Finance on operational matters affecting the workplace.
• Report to the CFO on operational performance, risks, and priorities.

• Drive employee engagement initiatives in partnership with the wider team to maintain a great workplace culture.

• Exceptional organisational skills and strong attention to detail, with a track record of delivering high-quality work under pressure.
• Strong communication and interpersonal skills, with the ability to interact confidently with stakeholders at all levels.
• Comfortable dealing with Executive and Senior leadership members.
• Keen to drive messages and instructions throughout the business.
• A self-starter who will be able to follow up and take full ownership of tasks.
• Experience dealing with suppliers and vendors.
• Experience booking company travel plans such as trains, hotels, and flights.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Proven ability to manage multiple priorities and deadlines with a sense of urgency and determination.
• Discretion and integrity when handling sensitive…