Retail Trainee Manager - Leamington Spa

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine in Leamington Spa are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!

As a Majestic Trainee Manager you will embark on a 12‑month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager, setting you up for future success.

• Type: Permanent Contract
• Commitment: 44 hours per week (includes weekend shifts)
• Location Flexibility: You must be willing and flexible to travel and support surrounding stores as needed. Must be able to work across both our Cardiff & Cardiff Bay Stores

• Driving Requirement: Operating a company van is a core part of this role. Applicants must be fully confident and comfortable driving larger vehicles.
• License Restrictions: A full UK manual driver’s license, held for a minimum of 12 months, is strictly required.
• Availability: Full flexibility to work weekends is essential.

At Majestic Wine our customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every customer.

• Drive store performance by maximising sales opportunities and optimizing KPI performance by identifying focus KPIs and building plans to improve them and exceed targets.
• Deliver exceptional market‑leading customer service to drive business growth through customer loyalty & repeat purchases.
• Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the discount. Share your passion for product with customers through in‑depth knowledge of our range, manage a tasting events programme and execute an enticing and commercially savvy tasting counter.
• Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
• Involvement in all operational tasks to establish a thorough understanding of the day‑to‑day operations of running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Take ownership of your own development, utilising the support and resources available.
• Be an example of Majestic’s Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.

• Experience working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
• Ability to deliver exceptional customer experience & service to every single customer.
• Prioritise and strategically problem‑solve in high‑pressure environments.
• Self‑motivated, able to thrive when working alone and as part of a team.
• A can‑do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever‑changing demands of our business.
• Excellent communication and time‑management skills.
• Wine knowledge is beneficial but a passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.

• Competitive Salary & Performance Bonus
• Up to 20% staff discount
• Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes.
• Fantastic incentives that take you around the world to explore our different…