Parts Advisor

Overview

NAPA Auto Parts UK & Ireland is a leading provider of high‑quality parts, tools, and equipment dedicated to light vehicle mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise and a trusted reputation for quality, reliability and excellence.

We are looking for a Parts Advisor to join our team. As a Parts Advisor you will be involved in all areas of the branch and its operation; your focus will be maintaining and expanding the local customer base.

• Taking orders over the telephone and upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long‑term rapport with local customers.
• Actively promoting offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts the first time.

• Punctual, organised, and efficient while working towards deadlines.
• Pro‑active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from thousands of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to health, wellbeing and financial tools.
• Potential to earn a performance‑based bonus, paid monthly.
• Discount on car parts.

Alliance Automotive Group is an equal opportunities employer.