Policy Admin Coordinator

Policy Admin Coordinator – NFP, an Aon Company

Apply for the Policy Admin Coordinator role at NFP, an Aon company
.

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers who help companies and individuals worldwide address their most significant risk, workforce, wealth management, and retirement challenges through custom solutions and a people‑first approach. To learn more:

The Policy Admin Coordinator supports the Benefits and Life Team by providing administrative assistance and customer service to help manage disability and life insurance policies, focusing on policy retention and overall client satisfaction.

• Manage client engagement touchpoints, including the preparation of monthly birthday lists and the distribution of personalized weekly birthday communications.
• Monitor and analyze lapse reports to ensure timely follow‑up and resolution.
• Finalize new and increase policies in accordance with established procedures to ensure internal records are accurate.
• Prepare and conduct preliminary review and data validation of policy increase reports to ensure accuracy and completeness prior to further action.
• Initiate and support the processing of death and disability claims in accordance with company guidelines.
• Generate and manage annual term policy expiration reports, including preparation and distribution of related communications.
• Retrieve and organize incoming correspondence from external systems (e.g., Files Anywhere) for internal processing.

• Create and maintain client files in accordance with office procedures.
• Serve as the first line of answering questions from clients and insurance company personnel.
• Take a proactive lead on conserving the existing block of disability and life insurance by notifying clients of overdue insurance premiums.
• Process policy service requests: address changes, beneficiary changes, premium mode changes, etc. Follow up with carriers to ensure accuracy and completeness.
• Ensure data accuracy in company records by routinely updating client and carrier information in our CMS and maintaining electronic client files.
• Complete policy summaries and annual reviews.
• Perform administrative duties including scanning and accurately filing materials in the client files.
• Answer phones.
• Mail distribution.
• Verify that documentation (policies and endorsements) and information requested are accurate.
• Perform policy reviews and the process for completing coverage in the CMS.

• Proficiency in Microsoft Office applications.
• Good written and verbal communication skills.
• Self‑confidence to make sound independent decisions.
• Ability to successfully interact with a variety of people.
• Team player, adaptive to mentoring and continual learning.
• Possess good analytical and problem‑solving skills.
• Attention to detail.
• May be required to work overtime as necessary.

• High School graduate or equivalent, College graduate preferred.
• Minimum 1 year of related experience and/or training; or an equivalent combination of education and experience.

• Life, Accident, and Health License will be required during the first year.

We offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our People First culture focuses on building and nurturing lifelong relationships with our employees. The base salary range for this position is $41,000 to $57,000, determined by factors such as experience, credentials, education, certifications, skill level, scope of the position, and geographic location.

Additional performance‑based incentives may also apply.

NFP is an inclusive Equal Employment Opportunity employer.