Theatre Office Administrator

• Paid time off

The Theatre Office Administrator is a key member of the Stagecrafters administrative team and is responsible for the day-to-day operation of the box office and theatre office.

This position serves as a primary point of contact for patrons, members, volunteers, vendors, donors, and community partners and is expected to provide outstanding, efficient, and courteous customer service at all times.

The ideal candidate is highly organized, detail-oriented, technologically confident, and comfortable managing databases, spreadsheets, records, office systems, and multiple priorities. This position requires an individual who can work independently, exercise good judgment, troubleshoot issues, and help ensure the theatre office operates efficiently and professionally.

• Process all ticket transactions, including individual ticket sales, subscriptions, exchanges, memberships, and other transactions using Audience View ticketing software.
• Handle cash, checks, and credit card transactions accurately and securely.
• Prepare daily cash, credit card, and deposit reports for the Controller.
• Maintain strict confidentiality and appropriate security practices regarding patron, donor, billing, and credit card information.
• Provide exceptional customer service to patrons, members, volunteers, vendors, donors, and community partners both in person and by phone and email.
• Respond to phone calls, emails, questions, and patron concerns professionally, courteously, and promptly.
• Assist patrons with ticketing questions, account issues, accessibility needs, and general theatre information.
• Remain calm, professional, and solutions-oriented when addressing customer service concerns or working in a fast-paced environment.

• Learn and maintain proficiency in Audience View through in-office training, independent study, webinars, support materials, and continuing education.
• Manage and maintain accurate patron, member, donor, and ticketing records within Audience View.
• Set up and maintain shows, ticket packages, memberships, donation campaigns, promotions, and other ticketing components.
• Run reports, maintain data integrity, troubleshoot system issues, and utilize Audience View support resources as necessary.
• Perform regular database maintenance, including identifying duplicate or incomplete records and maintaining accurate constituent information.
• Demonstrate strong database skills and the ability to learn and navigate new software systems efficiently.
• Proactively stay informed of Audience View updates, features, and best practices.

• Support the efficient day-to-day operation and organization of the Stagecrafters administrative office.
• Maintain organized electronic and physical files, records, forms, and administrative materials.
• Monitor office and operational supplies and maintain appropriate inventory levels.
• Order office supplies and approved operational materials as needed while following established purchasing and budget procedures.
• Maintain organized storage and inventory systems for office supplies and administrative materials.
• Coordinate with staff and vendors regarding routine office needs, deliveries, equipment, and supplies.
• Assist with mail, correspondence, copying, scanning, filing, data entry, and other general administrative functions.
• Help maintain an organized, professional, welcoming, and efficient office environment.

• Maintain a high level of proficiency in Microsoft Excel, including organizing and maintaining spreadsheets, sorting and filtering data, performing basic calculations and formulas, and preparing information for reports.
• Use Microsoft…